MLA Operations Specialist - ExxonMobil

Overview

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About Market Star :

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs.

We provide service and support to our communities through the Market Star Foundation. Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our Market Star team and can’t wait to discuss how we can help you find growth!

About the MLA Operations Specialist - Exxon Mobil:

As a MLA Operations Specialist, you will play a pivotal role in supporting the Mobil Lube Analysis (MLA) program as a liaison for customers. You will ensure seamless account setup, asset management, kit ordering, user support, and training for customers utilizing MLA. Your work will facilitate the adoption and effective use of the MLA portal, acting as the primary administrative contact for customers and collaborating closely with both the Technical Help Desk and Customer Service teams.

You will be responsible for maintaining clarity in process handoffs, delivering timely communication, and driving customer proficiency in MLA usage.

Location: Ogden, UT - Hybrid

• Administer MLA account creation, maintenance, and hierarchy updates

• Create and manage user IDs, assign roles, and resolve login/access issues

• Oversee asset creation and maintenance, including bulk uploads and template support

• Assist customers with kit ordering, troubleshoot order issues, and escalate unresolved invoicing problems

• Respond to customer inquiries about orders, sample submissions, labels, and shipping instructions

• Forward oil analysis interpretation questions to the appropriate technical resource ensuring the customer receives answers

• Deliver periodic customer training sessions on MLA portal navigation and oil analysis basics

• Maintain clear communication logs and ensure customer issues are resolved or escalated appropriately

• Coordinate closely with the Technical Help Desk for technical support and escalate as needed

• Ensure all deliverables are met within defined KPI timelines

• Leverage independence in your workday to prioritize tasks, projects, and initiatives.

What Will You Need to Succeed?

• Strong organizational and administrative skills, with attention to detail

• Ability to manage multiple accounts, assets, and user profiles efficiently

• Excellent communication skills for customer interaction and issue resolution

• Proficiency in using web-based portals and tools for account and order management

• Problem-solving mindset for troubleshooting and escalating issues appropriately

• Experience delivering training or “how-to” guidance to customers

• Ability to collaborate effectively with cross-functional teams (Sales, Customer Service, Technical Help Desk)

• Customer-focused attitude with a commitment to timely and accurate service delivery

• Excellent time management skills, with proven ability to meet deadlines and maintain urgency

• Familiarity with lubricants, oil analysis, or technical support environments is a plus

• Proficient in Excel, Outlook, Salesforce and other sales tools

• Professional written and verbal communication skills

• Constantly strive to improve, proactively seeking coaching and guidance from peers and managers.

• The desire and ability to learn on the fly, think creatively, and maintain urgency.

• An innovative mind always…