IT Technician

Join to apply for the IT Technician role at INW:
Innovations in Nutrition and Wellness
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• The leading solutions partner serving the global nutrition & wellness industry, INW is a portfolio company of Cornell Capital with over 1,800 associates across our U.S. footprint.
• The Company’s operations include formulation and production of nutrition products across a spectrum of formats, unique R&D capabilities, market insights and a focus on quality and customer service.
• In total, INW serves 150+ customers across the nutrition & wellness industry including sports nutrition, diet, energy, hydration, personal care, cosmetics, pet care and other related subsectors.
• The Company is headquartered in the Salt Lake City, UT area and includes six operating divisions spanning a footprint exceeding 1,500,000 sq. ft. domestically and internationally.
• Divisions include:
• INW / Bee Health – Bridlington, UK – production of powders, tablets, capsules, liquids and cosmetics
• INW / Capstone – Ogden, UT – production of powders, tablets and capsules
• INW / Dallas One – Dallas, TX – production of liquids, gel packs and cosmetics
• INW / Living Ecology – Corona, CA & Henderson, NV – production of nutrition and functional fruit bars, as well as capsules
• INW / Phoenix Formulations – Phoenix, AZ – production of powders, tablets and capsules
• INW / Pro Form – Benicia, CA – production of powders concentrated across all types of protein

• At INW, you’ll find a collaborative and challenging work environment that is built around our mission to be the world’s leading solutions partner serving the global Nutrition & Wellness industry.
• In this role, you'll collaborate with the IT Operations and Infrastructure team at INW to establish, maintain, and support the IT systems necessary for the company's success.
• Perfect for students studying IT-related degrees, this opportunity offers practical experience with a wide range of technologies and systems.

We are looking for an enthusiastic and meticulous Entry-Level IT Helpdesk Technician to become a part of our team. In this role, you will be essential in delivering on-site technical assistance and supporting various IT initiatives, collaborating with System Administrators and IT Support Engineers. This opportunity is perfect for those studying in an IT-related discipline, as we provide flexible work hours to fit around academic schedules.

Shift: Mon - Fri 8am-5pm

Location: Capstone Nutrition facility in Ogden, UT

Reporting Relationship: Director of Infrastructure & IT Operations

Supervisory Responsibilities: No supervisory responsibilities.

• First-Tier Helpdesk Support:
  Serve as the initial point of contact for technical support. Provide installation, configuration, and troubleshooting assistance for hardware, software, and network issues.
• Manufacturing Support:
  Maintain and troubleshoot technical issues on within our manufacturing environment, including peripheral devices, printers and tablets.
• Office Support:
  Provide assistance with office technology, such as printers, workstations, and mobile devices. Make sure all IT equipment used in the office operates smoothly to enhance the user experience.
• Asset Management:
  Manage IT assets by maintaining inventory records, overseeing the lifecycle of equipment, and handling the secure destruction of outdated or broken assets.
• Multi-Channel Support:
  Provide technical support through in-person interactions, remote assistance, and phone calls, ensuring a positive user experience across all communication methods.
• Other IT Projects:
  Work collaboratively with System Administrators and IT Support Engineers on various projects and initiatives, contributing to the enhancement and optimization of IT systems.

• Basic understanding of IT hardware, software, and networking concepts.
• Experience with troubleshooting and resolving technical issues.
• Strong communication skills and the ability to provide clear instructions and support.
• Willingness to learn and adapt in a fast-paced environment.
• Previous experience in a helpdesk or technical support role is a plus but not required.
• Currently pursuing or recently completed education in an IT-related field is a plus.

The employee is regularly required to walk, sit, use hands, talk and hear. The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. May regularly work within office, manufacturing, and warehouse environments.

Entry level

Full-time

Information Technology

Food and Beverage Manufacturing

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