IT Support Specialist

• Diagnosing and resolving problems in response to customer reported incidents.

• Planning and analysis of work processes, researching and reporting trends and patterns of problems.

• Developing training materials and performing computing/information system training sessions.

• Developing andmaintainingproblem tracking databases.

• Installing, troubleshooting, andmaintaininghardware and software.

• Performing backup and recovery operations.

• Migrate,updateand sustain DLA Print and Fax solutions.

• Consulting with users toidentifyneeds and requirements.

• Conducting feasibility studies and trade-off analyses.

• Preparing business cases.

• Discovery,migration and sustainment of DLA Microsoft One Drive presence

• Ensuring the rigorous application of information security/information assurance policies, principles, and practices.

• May berequiredto support DLA’s eProcurement system, a segment of its SAP-based enterprise resource planning system.

• Active DoD Secret clearance

• Six (6) years of progressive experience in the field of Information Processing:

• Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions

• Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware

• Must hold one of the following active certifications:

• CCNA-Security

• CSA+ GICSP

• GSEC

• Security+ CE

• SSCP

• CASP CE

• CCNP Security

• CISA

• CISSP (or Associate)

• GCED

• GCIH

• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above:

• AWS CS Specialty

• AWS CSA Associate

• AWS CSA Professional

• AWS CSO Admin Associate

• GCDA

• MCSA: WS2016

• MCSE: WS 2016

• GCWN M

• MC:
  AzureAA

• OCI Foundations

We are seeking anIT Support Specialist to support the Enterprise Windows Admin Support Service (EWASS) with

Defense

Logistics Agency (DLA).

Tek Synap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at  .

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at Tek Synap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

As part of the application process, you agree that Tek Synap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:
  
  Battle Creek, MI;
  Richmond, VA;
  Ft. Belvoir, VA;
  Philadelphia, PA;
  New Cumberland, PA;
  Mechanicsburg, PA;
  Tinker AFB, OK;
  Columbus, OH;
  Dayton, OH or Ogden, UT

• Type of environment:
  Varies

• Noise level:
  Low - Medium

• Work schedule:
  
  Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet…