Operations Team Lead - ExxonMobil

The Operations Team Lead of Support is responsible for leading, coaching, and developing a team that ensures seamless coordination and resolution of distributor, customer, and MLA program support activities. This role manages day-to-day operations, provides guidance on complex or escalated issues, and fosters a collaborative, customer-focused environment. The Team Lead will balance people leadership with hands-on involvement, especially in urgent, escalated, or technically complex situations, ensuring operational reliability, customer satisfaction, and continuous process improvement across all support functions.

Alongside management duties, the Team Lead is expected to perform the essential functions of the roles they supervise; this includes a daily workload, overflow and escalated or complex work. The Team Lead is a key position as the subject matter expert and stakeholder point of contact.
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* Location:

** Ogden, UT - Hybrid       Complete a daily workload of tasks completed by your direct reports Proven leadership experience in account management, customer support, or a related field  Strong organizational and administrative skills, with attention to detail and the ability to manage multiple priorities Excellent communication, coaching, and interpersonal skills for managing teams and stakeholder relationships Advanced problem-solving and analytical abilities for handling escalations, urgent orders, and process improvements Excellent time management skills, with proven ability to meet deadlines and maintain urgency

Previous experience in Account Management in the Lubricants and Oils industry

Ability to function well in a high-paced and, at times, stressful environment Proficiency in Salesforce, Excel, Outlook, and other sales or support tools

Experience delivering training and fostering team development Ability to work independently and collaboratively, adapting to changing processes and customer needs Ability to read and apply reporting to daily decisions including creating reporting as needed
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* What We Offer:

** In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:  Education reimbursement
401k match, hardship loan program, access to financial wellness advisor  
* The salary for this position is $60,000.00 annually. This pay structure may also include a variable bonus component of $5,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
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