Test Center Manager - Ogden, UT

Pearson VUE () is the global leader in computer‑based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE offers a great environment to start or grow your career. We are now hiring for a Test Center Manager to join our team based in Ogden, UT (1150 S. Depot. dr.)

Starting pay is $19.00 per hour.

• Medical, Dental, Vision, Life, Short‑Term Disability and Voluntary Long‑Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi‑annual enrollment).
• Tuition Reimbursement.
• Company‑paid life insurance and business travel insurance benefits.

• Flexibility and teamwork are essential.
• Ability to work 20–40 hours per week with an expectation to work additional hours as needed.
• Employees must be available to work various shifts between 7 am and 8 pm, Monday through Saturday.
• Availability to work approximately 2–4 Saturdays per month. Sunday shifts are infrequent, but possible if needed.
• Ready to address operational problems when not at the test center.

Expand your career at Pearson VUE in our entry‑level Test Center Manager position for the Ogden, UT location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and conduct fair performance appraisals for current employees.

60% of daily tasks are Test Administrator responsibilities:

• Arrive on time for all scheduled shifts.
• Perform on‑time site opening and closing procedures.
• Understand all testing procedures.
• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees while testing.
• Maintain a secure testing environment.
• Communicate with internal technical support to investigate and fix technical issues.
• Strictly adhere to company policies using careful judgment.
• Maintain a professional and clean testing center with light housekeeping duties.
• Other duties as assigned.

40% of daily tasks are Test Center Manager responsibilities:

• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing, hiring, retention, conflict resolution and scheduling.
• Train, develop, and coach staff.
• First contact for facility issues.
• Ability to multi‑task.
• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor’s degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer and telephone.
• Work in a quiet, focused environment and hear words spoken in soft voices.
• Lift up to 20 lbs on occasion.
• Stand for extended periods while escorting candidates up to 50–100 times per scheduled shift.
• Sit for long periods of time.
• Bend, stoop, and lift from a stooped position.
• See small details at a distance and names clearly on  and the computer screen.

Qualifications include the responsibilities described above and a strong commitment to customer service excellence.

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world’s lifelong learning company. To learn more, we invite you to visit:
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