Technical Specialist; Business - Circulation Services

Technical Specialist (Business) I - Circulation Services

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BENEFITS: Retirement, 401k match, Sick/Vacation

PERSONNEL STATUS: Part Time

Do you have strong customer service and communication skills? Do you like working directly with the public? We are seeking dynamic individuals who can provide excellent service connecting customers with library cards and assisting them with their account questions. This recruitment will be used to fill positions throughout Weber County.

WAGE: $18.58 - $26.02

DEPARTMENT: Library

BENEFITS: Retirement, 401k match, Sick/Vacation

PERSONNEL STATUS: Part Time

Job Overview: As a member of the Library's program implementation team, under the supervision of the branch manager and circulation manager, this employee provides front-line customer service to patrons at the circulation desk, in person, over the telephone, and online. This employee issues and renews library cards, processes holds, inspects materials for damage, mends and repairs print and nonprint materials, and handles cash for the payment of fines and fees.

• Provide front-line customer service at the circulation desk, in person, over the telephone, and online.
• Instruct the public in use of the Library's automated book return system and self-checkout units.
• Follow through on procedures for collection evaluation and maintenance; contribute to processing and maintenance of specialty collections.
• Perform circulation-related and clerical tasks, including handling money, issuing library cards, inspecting condition of returned materials, and mending print/nonprint materials according to Library procedure.
• Instruct patrons in use of basic technology resources, such as printers, scanners, copiers, and public computers.
• Actively promote Library resources, programs, and services during patron interactions.
• Preserve safety, appearance, and condition of Library facilities and property.
• Any one position may not include all of the duties listed, nor do the listed examples include all duties which may be found in positions of this class. Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.

Comply with training and workflow processes to maintain performance results and deliver superior library service.

Education: High school diploma or GED, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position.

Experience: At least one (1) year of customer service experience required. Demonstrated experience in accounting for money and inventory control.

• Knowledge: Familiarity with standard software used in business applications, such as Word and Excel; and the ability to internalize and use specialized library industry standard software. Familiarity with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices. Understanding of the relationships and responsibilities of Library divisions and buildings. Understanding of Library mission and roles, and the general role of public libraries within a community.
• Skills: Excellent customer service skills.
• Abilities: Ability to communicate in more than one language preferred. Ability to engage with high-risk populations. Ability to work methodically with strict attention to detail. Ability to complete assigned tasks within an established time frame. Ability to work as a team member to accomplish results. Ability to use and troubleshoot office machines, such as copiers, scanners, printers, and cash registers. A commitment to public service and the ability to work effectively with a diverse patron base.
  
  Ability to implement Library Board policies and procedures.

Pre-employment drug screening and criminal background check required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to walk, stand, sit, talk, hear, crouch, crawl, balance, reach, stoop, and kneel.

Must use hands and fingers to operate a computer. The employee is regularly required to lift up to twenty-five pounds, and occasionally up to fifty pounds. The employee must be able to remove library materials from shelves at a maximum height of six feet and push library carts weighing up to 175 pounds. Must be able to move about the work area, talk clearly with customers, and hear customer responses.

Must have excellent close vision and good distance vision, peripheral vision, depth…