AM Bistro Server

Description

The Food Server is responsible for delivering exceptional guest service by accurately taking orders, serving food and beverages, and ensuring a positive dining experience. This role also requires accuracy in processing cash, credit card, and room charge transactions while maintaining a clean and welcoming environment.

• Greet guests promptly, warmly, and courteously.
• Take food and beverage orders accurately and provide knowledgeable recommendations when needed.
• Deliver orders in a timely manner and check back to ensure guest satisfaction.
• Anticipate guest needs and respond to requests efficiently.
• Maintain thorough knowledge of the menus, including daily specials and preparation methods.
• Serve food and beverages according to company standards for presentation and timing.
• Monitor tables to ensure guests have everything they need throughout their dining experience.
• Clear and reset tables quickly to maintain a smooth flow of service.
• Process cash, credit card, and room charge payments accurately and efficiently using the point-of-sale system.
• Handle all transactions with integrity. If applicable, ensure proper balancing of cash drawers and reconciliation at the end of shift.
• Follow all financial procedures to safeguard company assets.
• Maintain cleanliness of dining areas, service stations, and work spaces.
• Complete pre- and post-shift responsibilities including stocking, cleaning, mopping floors, cleaning service areas.
• Assist teammates by restocking, bussing, or supporting service flow when needed.
• Work collaboratively with kitchen, bar, and management staff to ensure seamless operations.
• Follow all sanitation and safety guidelines.
• Report any maintenance issues or damaged equipment.
• Maintain professionalism with coworkers and guests.?
• Other duties may be assigned by management

Based on the F&B department structure at some hotels other duties may include:

• Preparation of hot or cold food items
• Knowledge of bar food items
• Preparation and clean-up/sanitization of kitchen food prep areas.
• Rotation of food items to ensure freshness of products.

• Food handler’s permit required, alcohol beverage service certification as required by local ordinance desired.
• Prior experience as a server in a restaurant, café, or hotel environment preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Professional appearance and positive attitude
• Ability and willingness to work a varied and flexible schedule including weekends, days, nights, and holidays.

• Must tolerate prolonged periods of standing, walking; occasional kneeling, bending, and stooping.
• Must be able to lift and carry up to 40 pounds as needed to carry trays of food.
• Must tolerate exposure to cleaning solutions.