Retail Associate

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Ross is a leading off‑price retail chain with over 2,200 stores, offering high‑quality brands at extraordinary savings. The company provides a fun and exciting treasure hunt experience for customers and a positive work environment for employees. Its corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to continuous learning, development, and an inclusive work environment.

The Retail Associate ensures customers have a positive shopping experience by greeting them, maintaining a clean and orderly store, and providing excellent customer service. Associates work in all areas of the store as required and may be asked to perform additional tasks to support customer service and operational goals.

• Practice safe behaviors and maintain a safe, clutter‑free environment.
• Treat customers and associates with respect and courtesy, greeting each customer and using company recognition programs.
• Assist customers at the register, answer questions, and handle transactions accurately and efficiently.
• Respond promptly to customer service calls and resolve issues courteously.
• Support the company brand at all times.
• Perform cleaning tasks, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the dress code.
• Carry out daily sizing and recovery to keep the store neat and well‑merchandised.
• Expedite newly received merchandise receipts to the sales floor, merchandising items per monthly presentation guidelines.
• Understand the Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist role, and merchandise protection standards.
• Safeguard confidential information, cash, credit card data, and merchandise.
• Follow MOS policies, proper disposal procedures, and all cash and refund policies.
• Maintain accuracy when handling bankable tenders and follow store best practices.
• Show a sense of urgency to maximize productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effective communication with customers, associates, and store leadership in a friendly, respectful, and pleasant manner.
• Basic mathematical calculation skills commonly used in retail.

• Ability to use store equipment, registers, PDTs, and PCs.
• Ability to stand, walk, and move around the store for 100% of the workday.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasional push, pull, and lift more than 25 lb.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Some assignments may require additional qualifications or skills.
• Stockroom associates: push, pull, and lift more than 20 lb.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail