Customer Service​/Service Advisor

Customer Service/Service Advisor – Bosselman Enterprises

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. They greet customers, help them determine repairs and relevant costs, maintain up-to-date knowledge of Boss Shops range of services, and contact customers to update them on their vehicle’s repair status.

Pay Range: $16.00 - $25.00 per hour, depending on qualifications and experience.

• Paid vacation
• 401(k) and matching contributions
• Health, dental and vision insurance
• Short- and long-term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with Pay Activ (access to earned but not yet paid wages)
• And much more!

On-Demand Pay: access to earned but not yet paid wages through Pay Activ.

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Creates estimates and work orders, finalizes payments, follows all cash handling policies, orders parts, and collects for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs to the customer.
• Increases knowledge of products and services to comprehensively address industry needs.
• Communicates the customer’s needs to Technicians and vice versa.
• Maintains all customer-facing items cleaned, stocked, and up to date.
• Receives merchandise, stocks, and updates pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the company guidelines.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.

• Assists with other duties as assigned.

• This job has no supervisory responsibilities.

• Retail or guest service experience preferred.

• Valid driver’s license and insurable to drive.
• Ability to maintain working knowledge of parts inventory.
• Completion of Service Advisor New Team Member Training within first 90 days.
• Ability to work efficiently on the computer system.
• Reading, writing, and basic math skills.
• Positive, enthusiastic attitude.
• Flexibility and adaptability to change.
• Excellent communication skills.
• Flexible schedule; may require weekends and evenings.
• Reliable transportation and phone.
• English language proficiency (if applicable).
• Willingness to deliver friendly, courteous, and prompt customer service.
• Willingness to work cooperatively with other team members.

• Occasional lifting or moving up to 50 lbs.; frequent standing, walking, use of hands and fingers, handling or feeling, reaching with hands and arms, talking, and hearing; occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling.

Entry level

Full-time

Other

Retail