Client Relationship Manager

Professional Land Surveyor at Highland Surveying Inc

The Client Relations Manager at Highland will focus on connecting and maintaining strong relationships with private sector clients, playing a key role in guiding prospects through the sale and informing them about the project status. In addition, the Client Relations Manager would be responsible for working with our marketing team to promote the company's Professional Land Surveying and Civil Engineering services.

The Client Relations Manager would be expected to manage sales funnels, proposal follow‑up, and inbound leads, old leads, ETC. This position is designed to provide hands‑on experience in sales, client communications, and project coordination, working closely with experienced engineers, land surveyors, project managers, and external stakeholders such as developers, contractors, and consultants. The Client Relations Manager will develop valuable expertise in understanding client needs, negotiating contracts, and supporting the company's efforts to deliver exceptional service and innovative engineering solutions.

SUPERVISION RECEIVED:
This position will work with professionals and leadership within the company to assist in sales, communications, follow‑up, and negotiations under the direction of the CEO. SUPERVISION EXERCISED:
None.

• Manage and track inbound leads and past leads, qualify prospects, and follow up consistently to nurture relationships and advance sales opportunities.
• Coordinate with private sector clients to understand project needs, present the company's civil engineering and land surveying services, and tailor solutions to meet client objectives.
• Create reviews and interpret proposals, contracts, and project documentation to ensure alignment with client expectations and industry best practices.
• Conduct on‑site meetings and client walkthroughs to gather information, address concerns, and identify opportunities for service improvement or additional project work.
• Support preparation of sales proposals and cost estimates, collaborating with technical teams to deliver accurate, competitive, and comprehensive proposals to clients.
• Assist in negotiations on project scope, fees, and terms, working to secure new contracts and maintain positive client relationships throughout the project lifecycle.

A Bachelor’s degree in Business, Marketing, Sales, or a related field from an accredited institution is preferred; candidates currently pursuing a degree are also encouraged to apply. Prior experience in sales, business development, or a land surveying or civil engineering internship is advantageous.

Highland seeks a client relations manager in “sales” who demonstrates a blend of educational background, certifications, skills, and practical experience relevant to the surveying, engineering, and construction sectors. Candidates should preferably hold a Bachelor’s degree in Business, Marketing, Sales, Engineering, Surveying, or a related discipline, though those currently pursuing such degrees or have offsetting experience are also encouraged to apply. Prior sales or business development experience, particularly within the land surveying or civil engineering industries, is highly valued.

Candidates should also have a valid driver’s license and reliable transportation, proficiency in Microsoft Office Suite, familiarity with CRM systems, strong verbal and written communication skills, and solid organizational abilities.

The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• Regularly sits at a desk or table, with occasional walking, standing, or stooping.
• Work may involve performing fieldwork, including site visits and inspections in varying outdoor conditions.
• Ability to lift up to 50 lbs. on occasion.
• Comfortable working under time constraints and handling multiple tasks or projects simultaneously.
• Must be able to work both independently and collaboratively in a team environment.
• May be required to travel to client sites and project locations as part of job responsibilities.
• This can be a Remote on Site or in‑office Position.

Note:

The above statements are intended to describe the general nature and level of work being performed by the Client Relations Manager s job description is not intended to be an exhaustive list of duties, responsibilities, and skills required for this position.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.