Counter Sales

Counter Sales Associate

The Counter Sales associate is primarily responsible for selling and promoting HVAC products in person at the sales counter and/or over the phone. Quotes product prices on standard items, enters orders into computer system, and relays pertinent order information to the customer.

Salary and Hours
$18.00 - $25.00 PER HOUR. M-F 7 A.M. TO 4 P.M.

• Receives and processes requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Prepares quotations for special items and coordinates with other personnel to deliver quotations on special items.
• Retrieves customer information, stock status, and purchase order status using the computer system, enters orders accurately and timely, and ensures correct codes are used.
• Follows up on orders to check for delivery information and works closely with other departments to expedite scheduled shipments and communicate information to the customer.
• Processes required information in the computer system to ensure accurate credit is given to the customer for returned goods.
• Exhibits friendly and helpful attitude, establishes and maintains customer relationships by solving customer problems and offering outstanding customer‑focused service.
• Counter sales support and backup as needed.
• Participates in product meetings, seminars and training schools to enhance and maintain product knowledge.
• Excellent attendance and the ability to meet deadlines is required.
• Other duties may be assigned.

• General knowledge of HVAC preferred but not required.
• General knowledge of sheet metal products fabrication is a plus.
• Administrative/Clerical experience.
• High School diploma or GED required.
• Experience with MS Office including Word, Excel and Outlook.
• Qualified applicants must be customer‑oriented and motivated with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and recommend the proper course of action.
• Ability to organize and prioritize assigned tasks, job projects and deadlines.
• Must possess ability to keep abreast of product applications and technology trends.
• Ability to pass background check and drug screen.

• Customer‑service orientation
• Strong verbal communication skills
• Organizational and prioritization abilities
• Product knowledge and technical aptitude
• Mathematical calculation skills
• Excellent computer skills, including Microsoft Office
• Reasoning ability and problem‑solving skills

The employee regularly sits, walks, stands, uses hands and arms, and occasionally lifts up to 50 pounds. The environment is fast‑paced with moderate noise levels.

Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status.