Account Manager On-Site

Join to apply for the Account Manager – Full Time (On-Site) role at Heritage Federal Credit Union
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Start your career with Heritage Federal Credit Union! Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference.

The Account Manager is responsible for ensuring that members who contact the Virtual Banking Center receive prompt and professional service. This position involves answering a variety of member inquiries via phone, chat, or video call and facilitating transactions in accordance with established procedures. Additionally, the Account Manager serves as a knowledgeable resource to inform members about Heritage’s extensive range of products and services.

Enjoy a work schedule free from nights and Sundays. Plus, we offer premium pay for Saturdays!

Starting Pay: $18.01/hour

• Promptly resolving members' questions or concerns with professional solutions.
• Effectively communicate with credit union members and personnel.
• Perform basic assigned Information Center functions associated with the position.
• Accurately perform duties with established policies and procedures.
• Responsible for other related duties as required or assigned.

• High school graduate or equivalent.
• One to three years of previous or similar experience in customer service or a related field.
• Excellent communication skills, oral and written.
• Accurate and efficient typing skills.
• Ability to work basic computer functions and applications.
• Professional phone etiquette skills.

Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000 members in multiple counties across Indiana, Kentucky, and Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsor ships, and volunteerism.

More information regarding Heritage Federal Credit Union can be located .

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