Digital Banking Specialist

Join to apply for the Digital Banking Specialist role at Heritage Federal Credit Union
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Heritage Federal Credit Union, a Readers’ Choice Best Credit Union gold award recipient, is growing thanks to our focus on helping our members and the community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for a Digital Banking Specialist to join our amazing team!

The Digital Banking Specialist is responsible for assisting members and internal staff with digital banking inquiries and issues. This role includes performing daily processing tasks to ensure the proper functionality of digital banking services, while delivering professional, accurate, timely, and courteous support to both internal and external members.

• Ensures member and staff inquiries are resolved accurately and promptly, using appropriate escalation to Digital Banking Specialist II, III, or management when necessary.
• Verify that digital banking, bill payment, and ATM systems and terminals are functioning according to company standards, and promptly notify management of any connectivity issues.
• Read and reply to digital banking secure messages in a timely and accurate manner.
• Assist members with unlocking Digital Banking accounts.
• Create tickets/troubleshooting as needed for the Digital Banking Platform.
• Process incoming and outgoing wire transfers in accordance with assigned limits and within HFCU policies and procedures. Report suspicious wire activity to management.
• Perform ATM dispute processing in accordance with regulations and HFCU policies and procedures.
• Perform all other digital banking duties as assigned by management.

• High school graduate or equivalent.
• Basic knowledge of digital banking practices and policies.
• Good interpersonal skills.
• Excellent communication skills.

Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000 members in counties across Indiana, Kentucky, and Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsor ships, and volunteerism.

More information can be found .

Owensboro, KY $65,000.00-$

Entry level

Full-time

Finance and Sales;
Banking

EOE