Scheduling Specialist II

Position Summary:

We are seeking a detail-oriented and customer-focused Patient Scheduling Specialist to join our team. This role is essential in ensuring a seamless patient experience by scheduling appointments, coordinating physician referrals, and maintaining accurate patient information. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional communication skills, and deliver outstanding service to patients and providers.

• Schedule patient appointments and advanced procedures using the EPIC electronic health record system and online platforms.
• Coordinate with physicians, offices, and departments to ensure accurate and timely scheduling.
• Act as a physician finder expert, connecting new patients to providers and creating a positive onboarding experience.
• Update and maintain patient demographic and insurance information for billing accuracy.
• Handle patient inquiries via phone, verify insurance coverage, and assist with financial questions.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.

• Education: High School Diploma or GED required.
• Experience: Minimum of 3 years clerical/secretarial experience in healthcare with direct customer contact.
• Skills:
  • Strong communication and interpersonal skills.
  • Proficiency in computer systems and data entry; experience with EPIC preferred.
  • Ability to multitask, prioritize, and apply critical thinking in a fast-paced environment.
  • Excellent grammar, spelling, and attention to detail.

• Light physical demands (up to 20 lbs occasionally).

Join us and make a difference in the lives of our patients by delivering exceptional care and service every day!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.