Customer Service Technical Representative

Customer Service Technical Representative page is loaded## Customer Service Technical Representative locations:
US WRL Warrick Rolling Newburgh, Intime type:
Full time posted on:
Posted 4 Days Agojob requisition :
R100784

Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it—innovative thinking, industry-leading reliability, and a world-class commitment to customer service. In short, the same qualities we look for in our people. We are looking for a
** Customer Service Technical Representative
** to join the Kaiser Aluminum Warrick team outside of Evansville Indiana!

The position reports to the Customer and Product Quality Assurance (CPQA) Manager.
The technical service organization has responsibility for providing customer technical service for can-sheet products produced at Warrick Operations.

This position interacts with both plant personnel and customers to resolve technical issues related to products.  The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving.  In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.
** What’s in it for you!
** To support our teams and their families beyond the workplace, we provide an outstanding benefits package effective day one of employment!
* Industry leading compensation program.
* 401K options that begin vesting day 1.
* First-rate vacation plan for valuable work-life balance.
* Relocation assistance for new team members.
* Employee resource groups.
** What you will work on:
*** Identify, drive, and/or facilitate product changes through commercialization.
* Works with customers during process upset conditions; minimize financial impact.
* Resolve customer quality issues efficiently and process claims.
* Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for Kaiser and the customer.
* Establishes relationships at various levels at customer plants.
*
* About you:

*** Aluminum manufacturing knowledge
* Can and Lid making knowledge preferred
* Data analysis and problem solving skills Rigid Container Sheet (RCS) manufacturing process knowledge
* RCS metallurgy knowledge
* Strong communications, both written and verbal
* Interpersonal astuteness
* Negotiations skills
* HS Diploma/GED
** Additional Information:
** The incumbent will travel extensively - can be as high as 70% of the time. Travel may be required with very little notice.
** About Kaiser Aluminum Warrick:
*** We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.
* Kaiser Aluminum encourages applications from women, people of diverse backgrounds and those with different skills and life experiences. Kaiser is proud to be an equal opportunity workplace and is an affirmative action employer.

Kaiser Aluminum Corporation is a leading producer of semi-fabricated aluminum products. Manufacturers and major suppliers around the world look to Kaiser to deliver highly engineered solutions for their most demanding aerospace, automotive and industrial applications. The reason is simple: we adhere to the same strong commitments to quality, innovation and service today as when the company was founded in 1946.Kaiser operates 12 production facilities across North America.

Collectively, these facilities allow us to produce an impressive range of value-added plate, sheet, and extruded products. This latter category includes extruded shapes as well as rod, bar, tube, forged stock and wire products.

Each of our facilities specializes in manufacturing products for specific industries, allowing us to not only develop a deeper understanding of each market but also differentiate our processes to more efficiently meet the needs of our customers operating in those markets.

Our commitment to continuous improvement is a big reason customers turn to Kaiser Aluminum time and again to deliver effective, innovative solutions. In fact, many customers have been with us since our founding.

The fact is, our customers know there’s something different about the way we do things y recognize our dedication to developing leading-edge solutions is backed by an uncommon commitment to good old-fashioned customer service and an uncompromising passion for exceeding expectations. It’s not an experience that’s easy to find these days. But it is
** The Kaiser Experience**.
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