Junior Service Advisor​/Shop Support Specialist

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Junior Service Advisor / Shop Support Specialist

Join the Auto Allies Team!

Auto Allies, a family-owned repair shop celebrating 20 years of service, is looking for a friendly, organized, and motivated Junior Service Advisor to join our growing team. This is a flexible, hands‑on role perfect for someone who loves helping people, thrives in a fast‑paced environment, and wants to grow in the automotive service industry. This job is listed as Part time, but can grow into a full time position.

• Answer incoming calls with professionalism and a helpful attitude.
• Schedule appointments, follow-ups, and vehicle drop-offs/pickups.
• Greet customers and act as a customer liaison throughout their repair process.
• Assist the Service Manager with daily tasks, communication, and workflow.
• Give status updates to customers via phone/text/email.
• Help review Digital Vehicle Inspections (DVIs) with customers.
• Prepare estimates, invoices, and service recommendations (with training).
• Organize paperwork, maintain front-desk cleanliness, and manage daily checklists.
• Help coordinate parts orders, returns, and vendor communication.
• Support technicians with information flow and documentation.
• Be ready to “float” wherever needed to keep operations running smoothly.
• Uphold a friendly, positive shop culture rooted in honesty and teamwork.

• Strong communication and customer service skills.
• Ability to multitask, stay organized, and keep calm under pressure.
• Positive attitude and willingness to learn the automotive repair process.
• Dependable, punctual, and supportive team player.
• Computer-savvy (Shop software experience is a plus but not required).
• Valid driver’s license.
• Previous customer service or automotive knowledge is helpful—but we will train the right person.

• Competitive pay based on experience.
• Opportunity for career growth into a full Service Advisor role.
• Employee group health insurance options.
• Paid time off & holidays.
• IRA match.
• Training in automotive service writing, DVIs, and workflow management.
• Supportive, family-owned environment where your role truly matters.

Located in Orient, OH, Auto Allies is a highly rated, family-run repair shop with a strong reputation for honesty, customer service, and quality workmanship. We take pride in creating a positive environment for both our customers and our employees.

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