E-Commerce Manager - Accounts & Operations

Job Summary

Amazon is seeking a highly skilled and motivated E-Commerce Manager to join our dynamic Accounts & Operations team. The ideal candidate will be responsible for driving online sales performance, managing marketplace operations, optimizing product listings, and ensuring seamless account management. This role requires a strategic thinker with hands-on experience in e-commerce platforms, data-driven decision-making, and a strong customer-centric mindset. You will play a key role in scaling business operations while maintaining operational excellence and contributing to Amazons commitment to delivering outstanding customer experiences.

• Manage and optimize Amazon marketplace accounts, ensuring accurate product listings, pricing, inventory, and promotions.

• Develop and execute e-commerce strategies to increase sales, visibility, and profitability across multiple product categories.

• Monitor and analyze account performance metrics, identifying trends, insights, and actionable opportunities.

• Collaborate with cross-functional teams including marketing, logistics, and customer service to streamline operations and improve efficiency.

• Conduct competitor research and market analysis to inform pricing, promotional campaigns, and product launches.

• Implement operational best practices, process improvements, and automation where applicable.

• Resolve escalated account or customer issues promptly while maintaining compliance with Amazon policies.

• Prepare regular reports and present performance updates to senior management, highlighting key initiatives and results.

• Bachelors degree in Business Administration, Marketing, E-Commerce, or related field.

• Proven experience managing e-commerce accounts, preferably on Amazon or other major marketplaces.

• Strong analytical skills with proficiency in using data analytics tools to drive business decisions.

• Excellent understanding of digital marketing, SEO, and product listing optimization.

• Outstanding organizational skills with the ability to manage multiple projects simultaneously.

• Exceptional communication and interpersonal skills for collaboration with internal teams and external partners.

• Proficiency in Microsoft Excel, PowerPoint, and e-commerce management software.

• Minimum of 3–5 years of experience in e-commerce account management, operations, or online retail management.

• Experience working in a fast-paced, high-growth environment is highly preferred.

• Full-time position with standard working hours, Monday to Friday. Flexibility may be required to meet business needs or project deadlines.

• Deep understanding of Amazon marketplace operations, policies, and best practices.

• Ability to analyze sales data, inventory, and marketing performance to make strategic decisions.

• Proactive problem-solving skills and ability to manage high-pressure situations.

• Knowledge of online sales trends, customer behavior, and e-commerce technologies.

• Strong leadership qualities with the ability to mentor and guide junior team members.

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance packages.

• Retirement savings plans and company stock options.

• Opportunities for professional growth, internal training, and career development.

• Flexible work arrangements and supportive company culture.

At Amazon, you will be part of a global leader in e-commerce and technology, shaping the future of online retail. We value innovation, operational excellence, and customer obsession. Joining Amazon means contributing to transformative projects, collaborating with top talent, and building a career with endless possibilities.

Interested candidates are invited to submit their CV/resume along with a cover letter highlighting relevant experience and accomplishments. Please apply through our official Amazon careers portal here and select the E-Commerce Manager – Accounts & Operations position.