Account Manager, Client Success

Overview

The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team!

Why it matters: In this role, you will join the Client Success team leading post-sale account management for new and existing growth accounts, delivering best-in-class, turnkey client experiences from kickoff to wrap. This role requires a competent level of expertise, demonstrating the ability to apply skills independently in common situations, understanding the broader business context, and contributing effectively with occasional support.

A revenue mindset is key, as you will help drive client retention, identify opportunities for growth, and support media planning efforts to maximize long-term value for both the client and Axios.

Zoom in: This role will serve as a trusted partner to many clients who are new to Axios, ensuring they feel confident and supported from day one. The ideal candidate will have the ability to quickly learn and articulate how Axios’ products work, guiding clients and agency partners through each stage of the post-sale process. They will work closely with stakeholders, providing clear communication, proactive solutions, and a high-touch service experience every step of the way.

Working closely with multiple cross-functional teams (Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations), you will develop and execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities.

Ideal candidates will possess a growth mindset with a drive to learn, embody an entrepreneurial spirit, and have a passion for the Axios mission. They will also be a team player who operates with integrity, practices radical candor, and fosters a culture of collaboration, kindness, and support for colleagues.

This person should have 1+ years of digital campaign planning and execution experience in a publisher or agency environment and at least 2 - 4 years of work experience, while demonstrating the following attributes:

• Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations.
• Responsible for managing all post-sale campaign elements, including ownership across kick-off calls, production, launch, and reporting.
• Responsible for building media strategies that support client objectives and campaign goals.
• History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders.
• Outstanding communication, organization, and project management skills with obsessive attention to detail.
• Takes pride in delivering exceptional customer service.

• Ability to develop and implement long-term strategies aligned with team and company goals.
• Capacity to analyze complex situations and foresee potential challenges and opportunities.
• Proficient in identifying problems and formulating effective solutions independently.
• Confident in pulling reports and using analytics to make data-driven campaign optimization recommendations.

• Growth mindset and enjoys working in a fast-paced, collaborative environment.
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively.
• Initiative to take on responsibilities and drive projects forward with minimal supervision.
• Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs.
• Willingness to embrace new ideas and approaches to enhance efficiency.
• Proficiency in Google Office Suite (Slides, Sheets, Docs).
• Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plus.

Starting salary for this role is in the range of $70,000 - $80,000 and is dependent on numerous factors, including but not limited to location, work…