Claims Business Performance Analyst

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Job Summary

The Business Performance Analyst, working under general supervision, is responsible for understanding the business unit data and analytic needs of low to moderate complexity. By gathering business requirements and utilizing qualitative and quantitative rigor they provide data‑driven answers or solutions to business questions and needs. The Analyst uses a collaborative approach with peers and internal business partners to support key business needs.

In partnership with the business stakeholders, the Analyst helps ensure the development of work products that deliver optimal business value, whether working independently or as part of a larger delivery team.

Job Responsibilities

• Provides data‑driven answers or solutions to business questions through assigned projects.
• Utilizes basic knowledge of core insurance principles, business environment, and analytics for analysis and consumption of data.
• Analyzes and derives findings, identifies impacts, and formulates ideas, options, and recommended actions.
• Utilizes a strong consultative and collaborative approach in working with internal business partners to anticipate and address needs; effectively translates business questions or needs into solutions and associated requirements.
• Extracts and transforms data from various databases (on premises, cloud, and Snowflake) to perform basic to moderate analyses that yield data‑driven solutions.
• Determines the final work product in partnership with stakeholders in the business units and other supporting units and manages the requirements of the work product to ensure optimal delivery of business value.
• Ensures delivery of products across various stages while ensuring business value is delivered in a timely fashion.
• Provides assistance in training less experienced analysts.
• Excellent communication skills (verbal, written and presentation) including storytelling from data.
• Through exploration and peer collaboration, identifies the appropriate internal and external sources of data, ensuring quality for purpose to answer business questions.
• Identifies opportunities for improvement of processes and leads process improvement efforts.
• Creates and maintains accurate procedure documentation and reference materials.

Job Qualifications

• 2+ years of experience in analytical positions on moderately complex projects/assignments.
• Bachelor’s degree in statistics, mathematics, business/data analytics, actuarial sciences, or related field, or commensurate data analysis or business intelligence experience.

Location

Remote

Licenses and Certifications

• Certified Business Analysis Professional (CBAP)
• Data Analyst Certification
• Power BI

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning

Technical Skills

• Business Intelligence (BI) Reporting Tools (e.g. Power BI)
• Business Requirement Gathering
• Data Analysis and Synthesis
• Programming Languages (e.g. Python, R)
• SQL
• Data Visualization
• Business Acumen
• Basic Statistics and Basic Machine Learning

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

About Us

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200.

As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Equal Opportunity Employer

United States:
All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.

United Kingdom:
Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Seniority level

Entry level

Employment type

Full‑time

Job function

Business Development and Sales

Industries

Insurance