Customer Care Manager

We are seeking an experienced and detail-oriented Customer Care Manager to lead our Customer Care team in a fast-paced manufacturing environment. This role oversees all aspects of customer communication, order management, and process improvement while ensuring superior service delivery to both domestic and global customers.

The ideal candidate is a strong people leader with exceptional organizational skills, advanced data analysis capabilities, and the ability to manage complex customer relationships within an ISO-certified environment.

• Lead and mentor Customer Care Coordinators to ensure exceptional service and continuous improvement.
• Manage daily customer account activities, including order management, forecasting, pricing adjustments, and issue resolution.
• Analyze data and prepare reports for management to identify trends, risks, and opportunities for improvement.
• Collaborate closely with internal teams—including Production, Logistics, and Sales—to optimize customer satisfaction and efficiency.
• Serve as the escalation point for customer service or logistics issues and lead negotiations to resolution.
• Maintain compliance with all company policies and quality management systems (QMS/EMS), including TS16949 and ISO
  14001 standards.
• Drive process improvements in customer communication, documentation, and performance tracking.
• Support audits and ensure department readiness for ISO and TS16949 requirements.

• Minimum of 3 years supervisory or management experience required.
• Manufacturing industry experience required; automotive industry experience strongly preferred.
• Experience in TS16949 and/or ISO
  14001 environments preferred.
• Proficiency with ERP/MRP systems (SAP, Oracle, Microsoft Dynamics, Epicor, or similar) – minimum 2 years.
• Familiarity with EDI systems preferred.
• Advanced Excel skills required (Pivot Tables, advanced formulas, data analysis).
• Strong analytical, organizational, and negotiation skills.
• Excellent written and verbal communication; professional, customer-focused demeanor.
• Ability to work independently, lead teams, and manage multiple priorities effectively.
  
  Experience working with global customers or logistics partners is a plus.

You’ll play a key leadership role in shaping how we serve our customers and drive operational excellence. We offer a collaborative, growth-oriented environment and the opportunity to make a measurable impact across our organization.

This role is primarily office-based with occasional exposure to the production floor. Occasional extended hours may be required to meet business needs.

If you’re an experienced customer care leader who thrives on building relationships, improving processes, and driving results, we’d love to hear from you.

Apply today and help us deliver excellence—one customer at a time.