Global Client Executive

• Lead and supervise the external facing Client Management strategy of LSM Germany & Austria.
• Establish new, and develop existing deep and long-lasting strategic relationships with key LSM clients while serving as their primary contact within the organisation.
• Expand relationships into new products and additional coverages with both existing and potential LSM clients to grow the business in alignment with established targets.
• Provide innovative solutions and solve complex problems for technically demanding clients.
• Partner with internal teams across LSM and the wider Global Risk Solutions organisation to bring the full suite of products and services to key client relationships.

The Global Client Executive is a member of the LSM Germany Management Committee and also sits within LII Europe Distribution function.

• Foster relationships externally with Global Large and Complex Clients and the key people within their organisations.
• Develop relationships internally with LSM Underwriters, Claims teams and Risk Engineers to provide clients with coverage solutions and services needed to achieve their business goals and to grow LSM and wider GRS relationship with those clients.
• Act as advocate and voice for designated clients within LSM and wider GRS to guide clients seamlessly across the organisation.
• Plan and execute relationship growth strategies to effectively generate new business with existing and potential clients while meeting profitability targets. Ensure there are robust measures in place to monitor team performance.
• Have completed client schematics that inform the wider business and outline an engagement plan that is consistent with client’s overall strategy.
• Clearly understand both the underwriting appetite and business strategy of all facets of LSM and wider GRS: articulate and support it in the marketplace.
• Contribute to the Client Management strategy and development roadmap.
• Proactively identify and satisfy client needs through regular ongoing high touch communication and delivery of market insights and thought leadership.
• Foster strong relationships with Brokers in partnership with the Broker Management team and Underwriting organisation. Ensure that Broker stakeholders are mapped and the team are aligned and engaging with these people to maximise new business opportunities and client retention.
• Partner with business leaders and the Underwriting organisation to keep communication channels open and ensure internal alignment while keeping the organisation informed of areas of concern and/or opportunity (e.g., new areas for product development/innovation).
• Help to support professional body memberships to ensure maximum return on investment and positive external brand.
• Represent LSM at industry events.
• Ensure client engagement is captured quantitatively and qualitatively and the team are updating systems in a timely manner.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times.
  
  These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

• Bachelor degree or equivalent, plus extensive experience and a proven track record of dealing successfully with Risk Managers and their advisors.
• Experience in leading a client facing team and producing a positive business result. – Advanced experience in people management.
• Knowledge across a broad range of P&C and Specialty products.
• Experience in analysing and evaluating operational risk including emerging risk, a working knowledge of conventional risk transfer product solutions, captives, risk retention groups and…