Customer Success Program Coordinator

About Achievers

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at  to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

We are looking for an operations-focused Billing & CSProgram Coordinator to support the Customer Success organization by managing the operational readiness of all customer invoicing and key workflows. This role ensures that monthly, quarterly, and one-time invoices are prepared accurately and efficiently, partnering closely with Finance to guarantee smooth billing execution. Beyond billing preparation, the role drives process improvements, addresses operational inefficiencies, and supports a variety of administrative and operational tasks that keep Customer Success running s is an ideal role for someone who thrives on structured workflows, process ownership, and operational excellence
.

• Operationally minded, highly organized, and energized by making processes run smoothly.
• Collaborative, dependable, and able to build trust across teams.
• Curious and proactive, always looking for ways to make things more efficient.
• Comfortable balancing recurring operational work with process improvement initiatives.

• Lead operational preparation for all monthly and quarterly customer invoicing, ensuring data, approvals, and inputs are accurate and ready for Finance.
• Own the workflow for one-time-payment (OTP) invoice requests
  , including gathering data, validating inputs, and coordinating with Finance.
• Monitor customer entitlements, usage, and fee accuracy to ensure operational alignment with billing expectations.
• Maintain documentation, playbooks, and audit trails for all billing-related processes.
• Identify opportunities to automate and streamline billing workflows over time.
• Provide administrative and operational support for Customer Success Managers (CSMs) and their leaders, as needed.
• Prepare materials and data for customer meetings.
• Assist with operational tasks that reduce administrative burden on the Customer Success team.
• Support standardized operational workflows across the Customer Success organization.
• Identify inefficiencies, gaps, and friction points within billing and broader operational workflows.
• Propose and implement process improvements to drive accuracy, efficiency, and scalability.
• Participate in planning to expand operational responsibilities as workflows become more automated.
• Partner with Finance, Customer Success, Operations, and Business Systems teams to ensure smooth handoffs and high operational quality.

• 2–4 years of experience in operations, program coordination, workflow management
  , or similar operational roles.
• Strong attention to detail, accuracy, and organizational rigor.
• Comfortable managing structured workflows and recurring operational tasks while improving processes.
• Excellent communication and ability to partner cross-functionally.
• Proficiency in spreadsheets, CRM systems, and operational tools.
• Experience coordinating billing or revenue workflows is a plus but not required
  ; this is an operations role.

• ✨ We are passionate about disruptive technology that’s rooted in science, research and data.
• ✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our…