Continuous Improvement Sustainability Lead

Location Designation:
Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid‑sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you’ll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions.  

to learn more about Group Benefits solutions.

• CI Coaching & Capability Building:
  • Coach multiple CVPs, VPs, and SVPs across Tier 2–4
  • Build CI maturity across entire functions (e.g., Sales, HR, Underwriting)
  • Design and deliver CI training and advanced leadership refreshers
• Sustainability & Assessments:
  • Serve as lead assessor for Management System Assessments (MSAs) across departments or business units
  • Translate MSA findings into strategic priorities and oversee execution of 100‑day plans
  • Tailor and scale CI systems to meet evolving needs of multiple teams
• Performance & Value Capture:
  • Lead value creation initiatives that deliver 3–5% YOY gains at multi‑team or BU scale
  • Support leaders in linking improvement efforts to financial outcomes and balanced scorecards
• CI Tools & Systems Integration:
  • Apply and coach advanced CI tools and systems (e.g., Kaizen events, Hoshin Kanri, CI loop design)
  • Design, adapt, and scale systems to embed CI behaviors across functions
  • Collaborate with CI Center of Excellence to evolve enterprise tool standards
• Strategy Deployment & Performance Alignment:
  • Coach senior leaders on strategy deployment methods (X‑matrix, tiered metrics)
  • Translate CI assessments into cross‑functional strategic priorities and performance levers
  • Embed CI into planning and performance review cadences
• Collaboration & Mentorship:
  • Lead cross‑functional CI forums and Communities of Practice
  • Formally mentor junior SLs and Change Agents

• Internal Candidates:
  Must possess 6+ months of experience working in the CI environment, such as serving as a Sustainability Leader, Change Agent, or Local Change Agent.
• External Candidates:
  Must have 2+ years of experience as a CI practitioner, including coaching others on behavioral change as part of a cultural transformation, applying Lean tools, and operating in alignment with Shingo principles.
• Proven success in CI leadership across large‑scale, federated orgs
• Strong executive presence and ability to influence at VP/SVP level
• Deep knowledge of advanced CI tools and systems
• Skilled in facilitation, coaching, and strategic planning
• Familiarity with OEI, Shingo, or equivalent frameworks
• Lean Six Sigma certification preferred

• Salary range: $116,000-$166,000
• Overtime eligible:
  Exempt
• Discretionary bonus eligible:
  Yes
• Sales bonus eligible:
  No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.  to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.  to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.

We’re proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of