Engagement Manager

Company Description

We’re Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000 experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical.

We are looking for a Customer Success Manager to serve as the main contact for assigned customers, ensuring continuous and proactive communication. The role involves building and maintaining strong, long-term relationships, identifying needs, supporting ideation, handling RFPs, collaborating with delivery teams, and driving account growth.

• Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
• Build and maintain strong, long-term customer relationships based on trust and mutual success.
• Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
• Explore and support customer-driven ideas, helping shape them into feasible solutions.
• Collaborate with customers to identify innovation opportunities and value-added services.
• Act as a liaison between customer stakeholders and internal technical or delivery teams.
• Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
• Facilitate workshops or meetings to refine scope and align customer expectations.
• Ensure that all proposals and solutions are accurately aligned with customer business needs.
• Work closely with project and delivery teams to ensure customer satisfaction during execution.
• Monitor progress, handle escalations, and ensure timely communication with all parties.
• Track performance metrics, report progress, and identify improvement areas.
• Identify opportunities for upselling, cross‑selling, or extending service scope.
• Contribute to account plans and engagement strategies to support business growth.

• Bachelor’s degree in Business, IT, Engineering, or a related field (Master’s degree is a plus).
• 5+ years of experience in customer engagement, account management, or project management.
• Expertise in Siemens DISW portfolio is a plus.
• Expertise in automotive, industrial machinery, food & beverage or other industries is a plus.
• Strong understanding of solution development, RFP processes, and customer success practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to translate technical or complex requirements into clear business context.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Fluent German and English language skills.

• 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company bicycle arrangements, modern office space at central locations with high‑tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
• Plenty of room for innovation in a high‑growth environment with the latest technologies and products; get involved and make a difference.
• Flat hierarchies and a long‑term, stable job with attractive development opportunities.

Mid‑Senior level

Full‑time

IT Services and IT Consulting