WMS Application Analyst

Position: WMS Application Analyst (45656)
Location: Oak Hill

About us

Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program

15% Associate Discount

Dave Ramsey's Smart Dollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

What You'll do

As a WMS Application Analyst I, you will be supporting and enhancing our Warehouse Management Systems (WMS), specifically focusing on High Jump, Körber, and Infios platforms. This role will work closely with the business, operations, IT, and vendors partners to ensure optimal system performance, provide user support, and participate in the analysis, configuration, and testing of system changes.

• Provide first-line application support for WMS-related issues across High Jump/Körber/Infios platforms.
• Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely and efficient manner.
• Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes.
• Assist in system configuration, user access management, and basic workflow customization.
• Participate in testing efforts for new WMS releases, patches, or enhancements including writing test scripts and validating functionality.
• Create and maintain user documentation, standard operating procedures, and training materials.
• Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations.
• Monitor and analyze WMS performance and support proactive system health checks.
• Support project initiatives related to system upgrades, new functionality, or process improvements.
• Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King's Values:
  People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• This role may require occasional travel to distribution centers or warehouses.
• On-call rotation or after-hours support may be required during critical periods (e.g., system go-lives or peak seasons).
• Perform other duties as assigned.

Supervisory Responsibilities

None

Essential Qualities for Success

• At least 1-5 years of experience supporting or administering WMS platforms, preferably High Jump, Körber, or Infios, and a bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or related education.
• Exposure to configuration and customization of…