Senior Operations Manager – Semiconductor Accounts; U.S

Lotus Works is an Engineering Services provider specializing in managing Commissioning, Construction Services, Calibration, Operations & Maintenance scopes of work within global manufacturing facilities. Lotus Works operates globally across EMEA and North America partnering with the world's leading manufacturers across the Semiconductor, Pharmaceutical & Biologics, Medical Device and Data Center sectors. Our team of Engineering and Technical professionals is immersed in cutting-edge technologies and innovations.

Lotus Works is committed to a diverse and inclusive workplace, integral to our people-first approach.

In this role, you will own the end-to-end performance of semiconductor client accounts, with Commissioning (Cx) as the primary service line and Operations & Maintenance (O&M), QA/QC, and Construction Services as supporting scopes. You will be accountable for safe and contract-compliant service delivery, account financial performance, workforce leadership, client relationships, and account growth. This position requires a strong combination of commissioning expertise, operational leadership, financial acumen, and the ability to develop high-performing teams across complex client environments.

• Serve as the senior account point of contact for client Facilities, Construction, Commissioning/Startup, Procurement, EHS, and other key stakeholders, building strong relationships at the manager and director levels.
• Lead Quarterly Business Reviews (QBRs) and monthly operating reviews covering commissioning performance, KPIs, financials, risks, staffing, service delivery, and continuous improvement initiatives.
• Own account contracts and commercial performance, including scope management, renewals, rate escalations, change orders, and ensuring scope growth is commercially captured prior to mobilization.
• Identify and pursue organic account growth opportunities, including additional commissioning phases, new sites, and adjacent O&M, QA/QC, and Construction Services scopes, while supporting proposals and RFP responses.
• Own commissioning program delivery across assigned accounts, including Cx planning, design and submittal reviews, FAT/SAT witnessing, installation verification, pre-functional and functional testing, Integrated Systems Testing (IST), deficiency management, and turnover documentation.
• Maintain consistent commissioning standards across sites, General Contractors, and contractors, including standardized test scripts, documentation, acceptance criteria, and appropriate Cx independence.
• Manage commissioning schedule and delivery risk against fab construction, startup, and tool-install milestones while maintaining required acceptance criteria and clearly escalating residual risks.
• Oversee supporting O&M, QA/QC, and Construction Services scopes in accordance with contractual requirements, including CMMS discipline, standard work, inspection programs, and construction delivery.
• Drive lessons learned across service lines, incorporating commissioning findings into O&M job plans, QA/QC inspection requirements, and construction delivery practices.
• Provide EHS leadership across assigned accounts through incident prevention, near-miss reporting, audits, employee engagement, and alignment with client safety programs while promoting a zero-harm culture.
• Ensure compliance with client site requirements, cleanroom protocols, applicable ITAR/export control requirements, quality systems, company policies, labor requirements, and contractual obligations.
• Own account P&L, including forecasting, budgeting, monthly financial reviews, variance analysis, corrective actions, and overall revenue and gross margin performance.
• Develop commissioning cost models based on system counts and testing levels and support pricing for new scopes, proposals, and change orders.
• Manage workforce utilization and account costs across engineers and technicians, including labor, overtime, travel, per diem, subcontractors, materials, and contingent resources.
• Ensure accurate and timely invoicing with appropriate supporting documentation and coordinate with client Procurement on accounts receivable and DSO performance.
• Hire, lead, coach, develop, and retain Commissioning Managers, Engineers, Supervisors, and Technicians while maintaining succession plans for critical positions.
• Lead employee goal setting, performance reviews, development planning, compensation recommendations, recognition, and corrective actions in coordination with Human Resources.
• Maintain…