NOC Operations Admin; Hybrid in Holland, OH

NOC Operations Admin (Hybrid in Holland, OH)

Holland, OH

Velocity is a fast-paced company with an open-door environment seeking an Operations Administrator to join our team. This role supports a 24/7/365 Network Operations Center by providing oversight, analysis, and quality review of day-to-day operational activity.

The primary responsibility of the Operations Administrator is to review active tickets and ensure the appropriate path is being taken toward resolution. This role also reviews historical ticket data to identify trends and measure how the department is performing against company and customer expectations.

The Operations Administrator completes quality reviews of quality reports, providing management with clear insight into the performance of the Supervision team and floor management. This role works closely with Operations leadership, Supervisors, and Technicians to support continuous improvement across the department.

This is a full-time hybrid opportunity at our Holland, OH location. The ideal candidate must be able to work the following schedule:
Monday-Friday 7:30am-4:00pm EST
.

• Review active tickets to ensure the appropriate path is being taken for timely and accurate resolution
• Identify tickets that are stalled, misrouted, or at risk of missing service expectations and bring them to the attention of the appropriate team
• Review past tickets to support trend analysis of recurring issues, resolution times, and overall department performance
• Assist in measuring how the department is progressing toward meeting company and customer expectations
• Complete quality reviews of quality reports to ensure accuracy, consistency, and adherence to established standards
• Provide management with clear findings and summaries that support understanding of the Supervision team and floor management
• Identify gaps in process, documentation, or ticket handling and recommend opportunities for improvement
• Maintain accurate records of reviews, findings, and follow-up actions
• Collaborate with Supervisors, Technicians, and Operations leadership to support consistent service delivery
• Perform other tasks as needed for the role to be successful

• Strong attention to detail with the ability to review work for accuracy and consistency
• Analytical mindset with the ability to identify trends and patterns in ticket and performance data
• Clear and professional written and verbal communication skills, including summarizing findings for management
• Working knowledge of ticketing systems, Microsoft Excel, reporting and dashboard tools, and Microsoft 365
• Basic understanding of NOC operations, ticket workflows, and escalation processes
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work both independently and collaboratively within a team
• Sound judgment and discretion when reviewing team performance information

• High School Diploma required
• Associate or bachelor's degree in business, IT, or a related field preferred
• 1+ year of experience in operations, NOC, IT support, quality assurance, or a related role
• Experience with ticket review, reporting, or data analysis is a plus
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position

We are an energetic bunch - eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every…