Collections Specialist

Location:

Independence, OH
- Rockside Woods Blvd
- Management - AMG-Corp

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Collections Specialist in Independence, OH !

We are looking for you !

$22 per hour

Hybrid Schedule, Monday-Friday, NO Weekends

Comprehensive Family Benefits:
Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

Support for Parents:
We offer up to 14-week paid child birth benefits to support growing families.

Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

Early Access:
Your benefits start after just 30 days of employment

• The Collections Specialist is responsible for the protection of Airgas's North Division assets by maintaining a healthy accounts receivable portfolio. This includes researching and resolving account issues to minimize bad debt write-offs.
• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.
• Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary. Assist in resolving non-payment issues.
• Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes. Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.
• Maintain professional relationships with branch managers, account managers, and area sales managers. Inform regional managers of issues when appropriate.
• Strong passion for fostering an environment of Diversity, Inclusion and Respect.
• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

• High School Diploma/GED required.
• Demonstrated excellence in oral and written communication and interpersonal skills. Ability to adapt communication style to various customer situations.
• Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team.
• Customer-focused behavior, including building positive relationships and understanding customer needs.
• Ability to handle challenging situations diplomatically and professionally.
• Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary.
• Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred.
• Associate's/Bachelor's degree preferred.

• Comprehensive Family Benefits:
  Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&DD, and Disability Insurance.
• Support for Parents:
  We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access:
  Your benefits start after just 30 days of employment.
• We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans,…