Capacity Strategy Manager

C.H. Robinson is looking to hire a Capacity Strategy Manager who will take the lead in designing smart, scalable capacity solutions for strategic and committed freight. In this role, you will partner closely with commercial, carrier, and internal teams to develop procurement strategies that align with customer expectations and evolving market conditions. You will guide award planning, assess performance health, and continuously refine capacity approaches to drive high‑quality execution.

In this role, you will also act as a trusted expert—leveraging analytics, solving complex challenges, and ensuring freight moves with consistency and compliance. In this role you will strengthen critical relationships, anticipate business needs, and help unlock new opportunities for growth.

Capacity Procurement & Solution Design

• Serves as Capacity lead in pre‑RFP planning process. Provides subject matter expertise and curates feasible solutions to execute the business opportunities.
• Identifies risks and collaborates with internal partners to effectively problem solve.
• Performs post award procurement planning; accountable to ensure award is appropriately matched to the right capacity solution/team).
• Interprets carrier analytics and leverages other tools (market data, freight and pricing tools and resources) to guide informed buying decisions within aligned geography.
• Responsible for activities that evaluate award health; monitors adherence to capacity procurement plan and performs monthly review against customer scorecards. Action plans to meet service metrics.
• Performs continuous improvement to capacity strategy over lifecycle of the award.
• Provides day‑to‑day problem resolution; identifies opportunities and issues, determines the best course of action, and implements solutions.
• Works closely with internal resources on shipment updates, problem resolution and/or operational execution.
• May be required to book freight as business needs dictate.

Internal and External Relationships

• Establishes effective relationships and maintains regular connectivity with key stakeholders to drive collaboration and effective solutions to enable growth.
• Has direct interaction with customers and carriers to review market dynamics and trends, advise on current and future business needs, discuss recent wins/losses, and identify opportunities for additional business.

Quality

• Focuses on behaviors and activities to improve quality, including booking automation, on‑time performance and hourly compliance within aligned geography.
• Review on‑time and compliance performance, aligning with customer expectations.
• Ensures quality Key Performance Indicators are met according to aligned customer expectations.
• Complies with expectations as defined in internal trading rules.

Other duties as assigned.

• Required:
  
  High School diploma or GED equivalent.
• A minimum of three years of 3PL capacity/carrier account management experience.
• Preferred:
  Bachelor's degree from an accredited college or university.
• Previous experience creating strategic procurement solutions.
• Excellent verbal and written communication skills with the ability to tailor messaging to the appropriate audience.
• Professional presence, strong influencing skills and ability to build effective relationships, primarily focused on mid to senior level leadership.
• Ability to gather various points of data to understand business conditions, draw conclusions and formulate an effective course of action.
• Capable of making effective decisions of varying difficulty and complexity, based on data, expertise, and circumstances specific to the situation.
• Ability to understand daily or hourly freight landscape and prioritize effectively to ensure optimal coverage.