Canada Technology Consulting - Business Platform Transformation Senior Director

Location: Toronto

JOB REQUISITION Canada Technology Consulting - Business Platform Transformation Senior DirectorLOCATIONVANCOUVERADDITIONAL LOCATION(S)

JOB DESCRIPTION You Belong Here The Protiviti Career provides an opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission:
We Care. We Collaborate. We Deliver.

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You:

The Technology Consulting Practice is seeking a Senior Director to join our growing team and lead client transformation across the Quote to Cash ecosystem, including Configure, Price, Quote (CPQ), Contract Lifecycle Management (CLM), billing, order management, revenue recognition, and broader revenue operations transformation. Quote to Cash has become the operational backbone of modern revenue models, requiring organizations to connect commercial strategy, technology architecture, process design, data integrity, and delivery excellence.

Subscription pricing, usage-based billing, complex contracting, and AI-accelerated deal cycles require a leader who can help clients modernize how revenue is designed, sold, contracted, billed, recognized, and optimized.

What You Can Expect:

This is a practice-building leadership role with responsibility for advancing the firm’s Quote to Cash transformation capabilities across market positioning, client advisory, technology partner alignment, delivery methodology, talent development, and commercial and delivery performance. The Senior Director will help define how the firm goes to market, how client transformation engagements are shaped and delivered, which technology partners are prioritized, and how the practice creates measurable value for clients across the Q2C ecosystem.

What Will Help You Be Successful:

Define and evolve the firm’s Q2C practice vision, service portfolio, go-to-market strategy, priority client segments, and market differentiation.

Originate and support client opportunities in partnership with sales leadership, including serving as the senior SME in pursuits, proposals, RFPs, and executive client conversations.

Build the firm’s market presence through thought leadership, speaking opportunities, webinars, analyst relationships, and other external visibility channels.

Lead or sponsor the most complex Q2C advisory and implementation engagements, providing credible executive guidance across business process, architecture, platform selection, integration, and post-go-live optimization.

Design scalable Q2C operating models across CPQ, contract lifecycle, recurring and usage-based billing, order management, revenue recognition, accounts receivable, data, and analytics.

Establish and maintain strategic alliances with key technology partners, including Salesforce, Zuora, Oracle, Stripe, Logi Sense, Conga, Docusign, and other Q2C ecosystem providers.

Create and standardize delivery methodology, frameworks, assessment tools, accelerators, reference architectures, and reusable assets that improve quality, consistency, and practitioner leverage.

Recruit, develop, and retain a high-performing team of Q2C advisors and technology practitioners, while building competency models, career paths, certification plans, and mentoring routines.

Own practice health and performance indicators, including revenue, pipeline coverage, utilization, realization, client satisfaction,…