Senior Inside Sales Specialist

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 680 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

Position Summary

Winsupply Sourcing Services (WSS) operates ~3.5 million square feet of wholesaling warehouse space, while offering inventory and vendor management solutions, to be the premier vendor partner for our customer base.

The Senior Inside Sales Specialist serves as a primary, high-touch liaison for assigned, core partner local companies across the Winsupply network. This hybrid role drives revenue growth, maximizes profitability, and delivers operational excellence by combining strategic inside sales support, inventory management, and technical product expertise across industries.

Accountabilities/Responsibilities

Account Management & Relationship Building

• Build strong, trusted relationships with key decision-makers across core local companies through regular communication and proactive engagement.
• Actively retain and manage additional commitments within local company Sourcing contract agreements.
• Deliver single-source resolution via phone and email for inquiries regarding all Sourcing related questions such as pricing, product availability, substitutions, back-order status, etc., optimizing one-contact resolution where possible and coordinating with other Sourcing teams where not.
• Network with senior internal personnel and collaborate cross-functionally with Outside Sales, Warehouse Operations, Finance and Procurement, and inter-company teams to optimize customer experience and operational efficiency.
• Partner with Outside Sales to execute tactical sales plans, target key accounts, and achieve defined revenue and market share goals.
• Serve as Subject Matter Expert (SME) across HVAC, Plumbing, Electrical, and PVF categories, providing technical validation for ordering assistance and promoting special offers.
• Consult with local companies to recommend and maximize overall Sourcing utilization; communicate and help locals navigate changes in Sourcing operations.
• Maintain accurate CRM (Jira) data, meticulously tracking interactions and intelligence to support forecasting and analytics.

Inventory Management & Systems Administration

• Manage the WSS inventory procurement process for core local companies who enroll in the Sourcing VMI program, issuing purchase orders and facilitating rebalances and returns for all Sourcing material.
• Oversee contracted product lines by monitoring min/max, fill rates, stockouts, inventory turns, and days on hand to recommend strategic inventory improvements.
• Maintain, integrate, and optimize WSS purchasing software suites (WISE, Trucommerce/Datalliance, and others) to ensure smooth item onboarding, alert resolution, and automated replenishment.
• Handle credit requests and issuances for defectives, concealed damages, ship and damage discrepancies, price discrepancies, etc. for Sourcing sold inventory.

Analytics, Performance & Innovation

• Review historical data (i.e., local company stratifications, etc.) to develop improved integrated operational strategies and present key performance metrics to assigned core local companies at least annually.
• Implement targeted solutions to bring performance metrics in line with departmental benchmarks.
• Provide proactive ideas and innovative solutions to management to continuously improve WSS…