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Group Manager

Job in Toronto, Jefferson County, Ohio, 43964, USA
Listing for: ACI HR Solutions Ltd
Full Time position
Listed on 2025-12-19
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager, Travel Industry, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Position: Group Travel Manager
Location: Toronto

The Client

Founded in 2012,Gogo Toursis a proudly Canadian-owned travel agency headquartered in Toronto. Since our inception, we’ve grown steadily to become a trusted name in custom group travel, specializing in unforgettable experiences for the Chinese-speaking community across Canada.

Whether it’s historical tours through Egypt or luxury cruises in Europe, we take pride in helping our clients explore the world with ease, comfort, and personalized care. As the travel industry evolves, we continue to innovate, invest in new tools, and focus on what matters most: delivering top-tier service and value to our customers.

If you’re passionate about travel and want to be part of a fast-growing, family-oriented team where your voice matters—this is your chance.

The Role:
Group Travel Manager

You will be part of our dynamic Groups Division, creating tailored travel packages for groups ranging from families and retirees. You’ll bring your travel experience and enthusiasm to guide our clients in planning their next unforgettable journey.

Key Responsibilities

  • Customize detailed itineraries for diverse groups—whether it's a luxury tour through Europe or a heritage-focused trip to Asia

  • Collaborate with airlines, hotels, and local operators to craft smooth, cost-effective experiences

  • Handle booking logistics, quotations, proposals, and administrative details with precision

  • Build long-term relationships with clients, earning referrals and repeat business

  • Potential to manage the tour operations and manage the team

Qualifications

  • Travel planning experience an asset

  • Fluent in English;
    Cantonese or Mandarin fluency is required

  • Strong customer service and communication skills

  • Organized, detail-oriented, and comfortable juggling multiple bookings

  • Able to work both independently and within a tight-knit team

What We Offer

  • Competitive base salary + performance incentives

  • Health and dental benefits package

  • Opportunities for subsidized international travel

  • Career growth in a supportive, bilingual environment

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