Customer Success Manager

Permanent employee, Full-time
· Office Munich

As a Customer Success Manager (m/f/d), you help our customers get the most out of our solutions. You work proactively, enjoy communicating, and take pride in building long-term customer relationships? Then we look forward to receiving your application!

Onboarding & Customer Support: You guide our customers from day one, ensuring a smooth introduction and seamless use of our software

Customer Relationships: You build trusted connections and act as the main point of contact for questions and requirements, approaching them independently and with a solution‑oriented mindset

Upselling & Growth: You identify potential within existing accounts and actively contribute to creating new opportunities for joint success

Innovation & Feedback: You collaborate closely with our Product Management team, sharing customer insights and helping to continuously improve our platform

Professional Development: With every new customer, you grow both personally and professionally while staying closely connected to exciting projects

Professional

Experience:

Ideally, you have at least 2 years of experience in Customer Success within a B2B SaaS environment

Working Style: You are organized, solution-oriented, and enjoy contributing to the team while growing together

Customer Orientation: You enjoy working with international business customers

Sustainability: Prior knowledge in this area is not required but definitely an advantage

Tech Affinity: You have an interest in digital solutions and bring initial experience in working with software tools

Language

Skills:

You possess excellent German and English language skills

• Exciting and Meaningful Tasks
  : A role that’s not only enjoyable but also truly impactful – combined with excellent earning potential
• Agile Work Environment
  :
  Work in an international setting with strong growth, offering long‑term development opportunities and room to unlock your potential
• Great Team
  : A professional and welcoming team that’s excited to have you on board
• Attractive Benefits
  : 30 days of vacation and an EGYM Wellpass membership to support your work‑life balance
• Flat Hierarchies
  :
  Successfully implement your own ideas and actively contribute to shaping the future
• Modern Workplace
  :
  Inspiring office spaces in the heart of Munich, with the flexibility to work remotely from home or anywhere in Germany

Integrity Next, a global leader in supply chain sustainability software, stands at the forefront of corporate sustainability and compliance. Since 2016, businesses have trusted Integrity Next to simplify ESG compliance, reduce risks, and address critical challenges like due diligence, decarbonization, and sustainability reporting. With over 500 customers and 2 million suppliers across 190 countries, Integrity Next is transforming supply chains into engines of transparency and sustainable growth.

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We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants from all backgrounds and strive to create an environment where everyone feels respected and heard. Join us in our mission to build a more equitable and inclusive world.