Customer Service Representative

Position: Customer Service Representative I
Location: Fostoria

Title: Customer Service Representative I

Reports To: Refer to location organizational chart

Job Summary

In this role, you will help sustain Mennel’s tradition of excellence established in 1886 as well as support our food safety programs and mission to reliably deliver superior quality, uniformity, and service. The purpose of this position is to coordinate internal and external activities related to the sales and marketing of flour, flour co‑products and bakery mixes. This position will sustain the Mission and Motto and Food Safety and Quality Statement of the Mennel Milling Company.

Primary

Work Shift

Works shift as assigned and overtime as required.

Essential Duties and Responsibilities

• Follow all food and personal safety rules and regulations in respect to GMP’s, OSHA, HACCP, the Global Food Safety Initiative, the US FDA Food Safety Modernization Act as stated in the FS&Q Statement, and sanitation guidelines as set forth by the company as listed in Corporate Health, Safety & Environmental (HSE) and attend all required training sessions. Maintain the department/facility in an everyday audit ready condition.
• Maintain customer order entry, ensuring accurate and timely processing of inquiries.
• Responsible for invoice processing and accounts receivables tracking.
• Responsible for acknowledging and resolving customer complaints.
• Ensures customer satisfaction and provides professional customer support.
• Prepares and updates sales reports, statistical data, and customer information, as needed.
• Prepares and coordinates required documentation for customers, as needed.
• Lends support to the manufacturing and logistics departments to ensure complete and on‑time order processing and delivery.
• Processes customer credit inquiries, as needed.
• Provides feedback on the efficiency of the customer service process.
• Provides service and support to the sales team and facility personnel.
• Manages after‑hours/weekend customer issues, as needed.
• Other duties may be assigned.

Supervisor Responsibilities

This position has no supervisory duties.

Qualifications

• Associate degree in Business or related field or equivalent experience within the industry preferred.
• Minimum of 3 years of customer service experience.
• Proficient with computers and various Microsoft Office products.
• Excellent oral and written communication skills.
• Ability to work under time pressure and with problem‑solving issues.
• Ability to work with a team.
• Ability to prioritize tasks.
• Must have a high level of customer service knowledge and organizational skills.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, memos, procedures, and plans. Ability to write, complete checklists and other basic documentation and correspondence. Ability to effectively present information or data in one‑on‑one and small group situations to co‑workers, supervisors, and managers.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Must use solid judgment when making decisions. Must have ability to quickly recognize and plan for changing work duties and events.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to perform maintenance tasks, reach with hands and arms; climb or balance; stoop, kneel, twist, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work

Environment

While performing the duties of this job, the employee is regularly exposed to conditions that are typical to an office environment.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other

Industries

• Food and Beverage Manufacturing

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