Customer support employee e-mail ticket processing

• International Brands Online GmbH
• Part-time

International Brands Online GmbH is a fashion company that is fully verticalised between the online market and production and is responsible for and maps the entire process chain, from design to end customer logistics. With a range of own brands, IBO supplies both Germany and various European countries with fashionable products for different target groups.

• Professional processing of customer enquiries by e-mail
• Managing, tracking and responding to open customer enquiries in the Marketplace ticket systems and in the e-mail service account.
• Clarification and resolution of customer concerns in first and second level support in co-operation with the responsible departments.
• Ensuring a high level of customer satisfaction through prompt and friendly communication, including passing on opportunities for improvement.

• An attractive job in an expanding, internationally active company
• A field of activity that includes interesting, varied and diverse tasks
• A motivated and friendly team, including a modern working environment
• Flexible organisation of working hours
• Work from home and in the office possible
• 30% employee discount on our products
• Free drinks at the workplace

• Ideally experience in customer support or a similar position (entry as a career changer also possible)
• Confident handling of MS Office and experience with ticket systems an advantage
• High service orientation and reliability
• Independent and organised way of working
• Very good written and spoken German
• Structured and independent way of working
• Ability to work in a team and flexibility

Have we aroused your interest?

We look forward to receiving your detailed application with a CV in electronic form to: karriere@in