Customer Support Engineer; Network

DE-CIX (German Commercial Internet Exchange) is the world’s leading Internet Exchange (IX) operator. DE-CIX offers its interconnection services in 60 locations in Europe, Africa, North and South America, the Middle East, and Asia. Today, accessible from data centers in over 600 cities worldwide, DE-CIX interconnects thousands of network operators (carriers), Internet service providers (ISPs), content providers and enterprise networks. DE-CIX Frankfurt (Germany) is one of the largest Internet Exchanges in the world, with a data volume of over 45 Exabytes per year (as of 2024).

We are now looking for a committed person for the Philippines

• Several years of experience in customer service or technical support, ideally in the telecommunications industry, with strong written and verbal communication skills
• Solid knowledge of internet and network technologies (TCP/IP, BGP, network protocols), basic to intermediate Linux skills, and experience with ticketing systems
• Completed IT-related studies or vocational training (e.g. IT specialist with a focus on networking) or comparable professional experience; data center knowledge is an advantage
• Fluency in English (written and spoken) is required; additional language skills are a plus (e.g. Indonesian, Spanish)
• A hands‑on mindset and willingness to work shifts and participate in a 24×7 on‑call rotation

• Provide technically advanced customer support, responding to enquiries from national and international customers via email and telephone as part of the Customer Service Team
• Process new customer connections and upgrades, with a strong focus on troubleshooting and problem resolution
• Ensure consistently high service quality and a high level of customer satisfaction
• Support the Head of Customer Services in day‑to‑day operational activities
• With all of this, great working conditions await you:
  • A permanent employment with the global market leader, offering short decision‑making processes and a high level of responsibility
  • Work in an innovative, international, and technology‑driven environment
  • Enjoy an appreciative corporate culture
  • Extremely friendly, supportive and collaborative colleagues

More important than formal qualifications is your enthusiasm for delivering high‑quality customer service, combined with a solid understanding about network engineering.

If you are looking for new challenges in network communication and enjoy combining teamwork with a high degree of self‑motivation and first‑class support, we look forward to receiving your complete application, including salary expectations. Your contact person is Nathalie Langley.

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