Customer Service Representative

Company Overview

thyssenkrupp Materials Services is the largest materials distributor and service provider in the western world. With around 480 locations in over 40 countries, we offer a broad service spectrum that enables customers to focus on their core business. Our materials expertise spans steel, stainless steel, tubes, pipes, nonferrous metals, specialty materials, plastics, and raw materials, along with tailored services in materials management and supply chain.

Customer Service Representative – 2nd Shift

Location: Northwood, Ohio
Shift: 2nd Shift
Starting Pay: $20 per hour
Type: Full-Time

We are looking for a customer‑focused professional who thrives in a fast‑paced, team‑oriented environment. In this role, you will support our supplier base and internal company end‑users by providing exceptional service and resolving issues.

• Provide customer service via phone and email regarding material and order status
• Coordinate issue resolution with internal departments (contract administration, purchasing, finance, plant, etc.)
• Meet internal sales goals and monitor personal progress
• Create, update, and maintain reports related to issues, orders, and sales results
• Perform order entry and quote preparation as needed
• Demonstrate and uphold TKMNA Employee Attributes / Competencies

• High school diploma or equivalent
• At least 2 years of customer service experience
• Solid computer skills beyond the basic level
• Strong attention to detail
• Excellent communication and problem‑solving skills
• Dependable, self‑starting, and goal‑driven
• Flexible scheduling and availability for overtime

• College degree
• Experience in the aerospace industry, especially in customer service, sales, or purchasing

• Starting pay of $20/hour
• Opportunity to make a direct impact on customer satisfaction and team success

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies, fraudulently offering jobs online through texts, websites, telephone calls, emails, or issuing fake offer letters. TK does not ask, solicit, or accept any money in any form from candidates.

TK follows a formal recruitment process through its own HR department. Please visit our official careers website at  to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us