Customer Service Representative

Job Description

Respond to customer's inquiries and/or complaints regarding the company's product or services.

Respond to calls on a daily basis, incoming and/or call-backs.

Determine best method(s) to resolve problems to ensure customer satisfaction and adhere to company policies.

Inform customers of procedures and resolutions of problems.

Provide follow-up to ensure customer satisfaction.

Provide guidance and support to Lewisville CSR's.

Assist upper-management in delegating routine office work.

Maintain an accurate account of incoming telephone calls.

Operate computer terminal (JDE, Right Fax and/or other applicable programs as designated by specific job responsibilities) to order parts, enter service history and provide shipping/receiving dates.

Process credit card, check and in-warranty orders.

Track packages/shipments through carrier.

Provide detailed explanation of company policy and procedures in respect to warranty.

Investigate and respond to customer order/billing inquiries and process credits if necessary.

Take, investigate and solve customer complaints.

Interface with dealers to solve customer problems.

Provide non-warranty sales and/or service referrals for product, authorized service dealers or distributors.

Mail/fax/email sales literature and service information to customers.

Provide follow-up with customer, retail store, distributors and/or dealer as necessary.

Right Fax acknowledgement of credits and invoices. Mail rejections of Right Fax.

Job Identification 210890

Posting Date 07/31/2025, 11:15 AM

Job Schedule Full time

Job Shift Day

Locations 1 Door Dr, Mount Hope, OH, 44660, US

Brand Genie