Senior BESS Service Technician

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products;

we will continue our part in creating a better society.

Nidec is the world’s leading manufacturer of electric motors, drives, and controls, powering nearly everything that spins and moves, from smartphones and household appliances to electric vehicles, factories, data centers, aircraft, and critical infrastructure. Founded in 1973 and headquartered in Kyoto, Japan, Nidec operates more than 300 group companies across 40+ countries, with over 100,000 employees worldwide. Rooted in Japanese craftsmanship and continuous improvement, we combine global capability with local expertise to solve complex challenges and keep the world moving.

The Senior BESS Service Technician functions as the highest‑level individual contributor within the Field Service Representative career path. The role independently manages complex service engagements, supports critical customer operations, and resolves non‑routine service challenges. Success is demonstrated through exceptional service execution, strong customer relationships, minimized service risk, and leadership in field service best practices.

Independently lead and execute advanced, non‑routine field service activities including installations, maintenance, repairs, inspections, and system support. Manage high‑priority, complex, or escalated service engagements with significant customer impact. Serve as the primary on‑site representative during critical service events or outages. Make field‑level decisions to balance safety, service quality, customer needs, and operational risk.

Act as a trusted senior on‑site contact for customer leadership and key stakeholders. Communicate service plans, findings, risks, and outcomes clearly and professionally. Manage customer expectations during complex or disruptive service situations. Protect and strengthen long‑term customer relationships through professionalism and results.

Demonstrate leadership in safety culture and compliance with all site, environmental, and company requirements. Identify and mitigate safety, quality, and procedural risks in the field. Serve as an escalation point for safety or compliance issues during service execution. Support regulatory inspections, audits, or customer compliance reviews as needed.

Ensure accurate, detailed, and timely completion of service documentation, reports, and work orders. Verify service records, observations, and materials usage for completeness and accuracy. Analyze service data and trends to identify recurring issues or improvement opportunities.

Coordinate service activities involving Field Service Representatives, Engineers, Technicians, and Coordinators. Work closely with operations, engineering, logistics, and service leadership to resolve complex issues. Support planning and execution of major service initiatives, outages, or enterprise customer events.

Provide mentoring, training, and work guidance to other Field Service employees. Review service work for quality, accuracy, and adherence to procedures. Share best…