Customer Service Associate

We are looking for a detail-oriented, well-organized Customer Service Associate to support our customers and our team. This is a hands-on support role centered on accurate order entry and responding to customer email and phone inquiries. It is a strong fit for someone dependable and organized who takes pride in getting the details right, with room to take on more responsibility over time.

• Enter customer orders accurately and completely
• Monitor incoming customer emails and phone calls, and respond promptly and professionally
• Provide timely follow-up on customer questions and requests until they are resolved
• Log customer requests and route them to the right internal team when needed
• Keep customer records and information accurate and well-organized
• Provide general day-to-day support to the Customer Service team

• Strong attention to detail and accuracy
• Excellent organizational skills and the ability to keep track of multiple requests at once
• Clear, professional written and verbal communication
• Comfortable working on a computer and willing to learn our order-entry system;familiarity with Microsoft Office (Outlook, Excel, Word)
• Dependable, punctual, and process-oriented
• A helpful, customer-first attitude

This role is designed with growth in mind. As you become comfortable with our systems, customers, and processes, there is opportunity to expand your responsibilities over time.