Bilingual Customer Service Rep

Schedule:

Monday-Friday | 8:00 AM-5:00 PM (1st Shift) Pay: $19-$20/hour Type:
Temporary (with possible permanent opportunity not guaranteed) Partnered through:
Chardon Mancan

About the Role:

We're seeking a personable and energetic Bilingual Customer Service Representative to join a busy team in Chagrin Falls! If you're fluent in Spanish & English, great with people, and love helping customers, this could be the perfect opportunity for you!

• Speak and write fluently in Spanish & English
• Handle incoming calls: quotes, orders, follow-ups
• Process orders accurately and efficiently
• Recommend products to enhance customer orders
• Promote current sales & discounts
• Ensure accuracy in pricing, quantity, and shipping details
• Coordinate with internal teams (purchasing, marketing, warehouse, etc.)
• Maintain and update customer account information
• Resolve customer issues quickly and professionally
• Use tools and procedures to provide complete, helpful responses
• Route inquiries to the right departments and follow up
• Participate in product and skill development training
• Other duties as assigned

• High school diploma or equivalent
• 1+ year of experience in customer service or sales
• Fluent in Spanish and English (spoken & written)
• Previous data entry and computer experience
• Familiarity with Microsoft 365, Outlook, Excel is a plus
• Experience with Oracle Net Suite is a bonus
• Strong communication, attention to detail, and problem-solving skills

• Paid vacation
• Holidays
• 401K
• Vision / dental / medical

Mancan temporary staffing employment agency is located at 220 Center St Suite B-2. Chardon, OH 44024.