ECommerce Customer Service Representative

• Location 13163 Market Avenue North,Hartville, OH, 44632,United States
• Job Category Customer Service, Hartville Hardware - Hartville
• Employee Type Full Time

Ecommerce Customer Service Representative

Front-line service for our customers across every marketplace and channel

40 hours per week, M-Sa, with a day off during the week

In-person position, Hourly

* Offices in each location

Ecommerce Customer Service

Multiple brands and Ecommerce channels

E commerce Customer Service Manager

The Ecommerce Customer Service Representative is a collaborative team member helping to pr ovide day-to-day, high-quality service across multiple brands and channels . A team member in this role must have strong com munication skills, com puter skills and a passion for learning. The position requires regular in-person presence and the flexibility to attend training sessions between locations based on team and business needs.

We offer paid orientation and on-the-job training, as well as paid holidays. Benefits available to full-time employees include paid vacation, medical, dental, vision and life insurance, short-term disability coverage, and a 401(k) retirement plan.

HRM Enterprises is a family-owned and operated company with deep roots in the local community. Our flagship store, Hartville Hardware, has served customers since 1947 and has grown to become the largest independently owned hardware store in the United States. Lehman’s, our other primary retail brand, has been serving customers since 1955.

Although our customers span the country, we remain a local, homegrown company that values a welcoming, family-oriented atmosphere and a strong team environment. Learn more about us and the products we offer at  and  .

Provide direct inbound customer service by phone and email for ecommerce consumers.

Respond to customer questions, comments, and concerns, and assist customers in placing orders.

Convey a professional and helpful image, with an attitude of thankfulness and empathy toward every customer.

Work with the Customer Service team, warehouse personnel, and buyers to provide top-notch customer service from the front end to the back end.

Support order listing accuracy, order placement, order tracking, and the processing of order returns.

Suggest process improvements that support service quality and efficiency.

Learn the online marketplace structures and ordering system in place.

Communication:
Able to communicate effectively by phone, email, and in person with management, team members, and customers, conveying a professional and helpful image. With customers especially, an attitude of thankfulness and empathy is important.

Judgment:
Good problem-solving skills and the ability to think on your feet.

Self-Motivated:
Holds themselves accountable, takes initiative, takes pride in their work, and strives for continuous improvement.

Education:

High school diploma or equivalent (required)

Experience:

At least 1 year of customer service experience (preferred)

Technology:
Basic computer knowledge (preferred)

Communication:
Good written and verbal communication skills

English : must be able to communicate fluently and understand the English language, utilizing any and all forms of communication (written, verbal, visual, etc.)

We do whatever it takes

We give more than is expected

We are long-term focused

Physical skills which include but are not limited to:

Motor Skills : the ability to use fine and gross motor skills to complete projects (example: to use a telephone and computer)

Dexterity : skill of being able to use hands, feet, eyes, body in coordination with each other to complete a given project or task

Safety : the ability to observe gauges, dials, or other indicators, whether analog or digital, to make sure appliance is working properly

The following physical requirements will be conditions in which CSRs may find themselves during a normal work day /week/month. These physical requirements can be considered continuous (90-100%), frequent (40-89%), occasional (11-39%) or rare (less than 1-10%), and can be any combination thereof during a work assignment/project.

Stationary Position

Ability to remain in a stationary position for extended…