Supervisor Customer Service & Quotation

Lead Customer Excellence  are seeking a customer-focused leader who thrives on building relationships, solving challenges, and developing high-performing teams. This role oversees our customer service team and quotation process while helping deliver an exceptional customer experience.

• Opportunity to lead a critical customer-facing team
• Collaborative and supportive work environment
• Stable manufacturing organization with a strong reputation for quality
• Professional growth and leadership development opportunities
• Direct impact on customer satisfaction and business success

• Lead, coach, and develop the customer service team
• Manage the quotation preparation, review, and delivery process
• Handle escalated customer inquiries and complaints
• Develop and improve customer service procedures
• Coordinate with Sales, Production, and other departments
• Monitor performance metrics and identify improvement opportunities
• Maintain CRM and ERP customer data
• Prepare reports for management review

• High School Diploma or GED
• Experience as a Customer Service Supervisor, Quotation Supervisor, or similar role
• Strong understanding of customer service principles
• Excellent communication and interpersonal skills
• Ability to manage and motivate a team
• Strong organizational and multitasking abilities
• Experience with CRM and customer service software

We have a position available on the following shift, with a base rate of $22.00/hour.

8:00 AM - 5:00 PM, Monday - Friday, with an hour lunch.

IMCO Carbide Tool Inc. is an Equal Opportunity Employer.