Invoicing Specialist - Customer Service

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Distribute daily activities associated with invoicing, ordering, reporting and on-going communication associated with the Company FleetSTAT or Info Link program. Work with the other managers and departments to maintain the company’s position of primary Fleet Management provider or to research and address Info Link service invoicing and order inquiries.

Organize and review invoices. Perform customer uploads and service fees associated. Work with the different customer business systems to ensure the consolidation is uploaded properly and payment is successful.

Collaborate with Credit and Collections department on outstanding invoices. Work with the branch and dealer, and customer to find the issue. Assist with modifying the consolidated invoice when necessary for it to be paid by the customer.

Maintain customer accounts in Fleet STATS software. Upload customer labor and parts pricing, manage monthly Fleet STATS fee, truck asset list, and review Partner Extranet accounts. Setup new customer users and grant access to Fleet STATS system. Work with Centralized Invoicing Manager on questions within customers or software system.

Collaborate with customers on their monthly Purchase Order (PO) requirements and consolidated invoices. Obtain POs and ensure the proper POs are used based on location and invoice type. Follow up with the customer to receive a new PO when the PO is outdated or low on funds. Keep the customer PO spreadsheet updated.

Work with Info Link management, project managers, technical support and sales to research and process Info Link parts order inquiries, short shipments and returns. Ensure answers are provided to internal support teams and retailers in a timely manner.

Work with technical support and engineering on Info Link configurator updates and modifications based on order inquiry feedback to ensure future parts orders do not have issues

• 0-2 years related experience

Non-degree considered if 6+ years of related experience along with a high school diploma or GED

• Associate degree in Business or Accounting or equivalent related experience.
• Good working knowledge of data collection and reporting methods including Microsoft Excel.
• Good interpersonal and communication and organizational skills

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Forklift, Warehouse, Technical Support, Engineer, Customer Service, Manufacturing, Technology, Engineering