Receptionist​/On-Call

Provide all residents, guests and visitors exceptional customer service in person and via telephone; learn and know residents by name.

• Assist with providing information about The Wesleyan at Estrella to visitors and inquiries over the phone. Direct visitors to appropriate apartment or resident apartment.
• Answer phones, give information to callers, take messages and transfer calls to appropriate staff.
• Mail newsletters, promotional materials and other information.
• Respond to emergency calls from residents and notify the appropriate persons or agencies as needed.
• Responsible for the mail meter, stamps, making copies and other office duty tasks.
• Ensure cleanliness of front reception areas and lobby. Ensure the front desk has current organization literature.
• Handle business center requests such as photocopying, faxing, scanning for residents.
• Coordinate package pick up and/or delivery to residents.
• Process and sort incoming business mail.
• Arrange wake up calls, dry cleaning, additional housekeeping and other services as requested by residents.
• Assist residents with concierge requests such as restaurant reservations, Map Quest or Google Maps directions, internet research, etc.
• Perform clerical duties for other staff as assigned.
• Display announcements, menus, activities, etc on Touch Town.
• Assist marketing department with arranging tours.
• Update and assemble marketing packets for inquiries.
• Take reservations for Activities Department (special events, excursion, classes, etc). Assist in arranging for transportation.

• Must have the ability to work despite frequent interruptions and with due consideration to residents, visitors, and other staff members.
• Must have a pleasant telephone manner.
• Must have typing, word processing and other office machine experience.
• Proficient in computers and computer programs such as word processing, spreadsheets and Microsoft Outlook.

All applicants will be treated fairly and without discrimination under equal employment opportunity laws.