Customer Experience Coordinator

Care Core at Heritage is seeking a friendly, organized, and service-driven Customer Experience Coordinator to join our team! This position plays an important role in creating an exceptional experience for our residents, families, visitors, and referral partners while supporting admissions, marketing, and overall facility operations.

This is a great opportunity for someone with strong customer service skills who is interested in gaining experience in healthcare admissions and marketing!

Schedule: Monday - Friday | 10:00 AM - 6:00 PM

• Welcome residents, families, visitors, and community partners while creating a positive first impression
• Answer phone calls, respond to inquiries, and assist visitors
• Support the admissions and marketing teams with inquiries, tours, referrals, and follow-up communication
• Assist with admissions paperwork, welcome packets, and informational materials
• Monitor resident room readiness and help coordinate preparations for new admissions
• Ensure entrances, common areas, and visitor spaces are welcoming and presentable
• Assist with resident and family engagement activities and facility events
• Work closely with facility leadership and department teams to support a positive resident experience
• Provide administrative and customer service support as needed

• Previous customer service, hospitality, reception, or administrative experience preferred
• Experience in skilled nursing, long-term care, admissions, or healthcare marketing is a plus
• Strong communication and interpersonal skills
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Excellent organizational skills and attention to detail
• Comfortable interacting with residents, families, and healthcare professionals
• Positive, professional attitude with a passion for helping others
• Ability to multitask and work effectively in a fast-paced environment

• Health, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k)
• Employee Discount Program
• Supplemental Insurance Options
• Life Insurance

If you enjoy working with people, creating positive experiences, and want to build a career in healthcare admissions and marketing, we'd love to hear from you!