Treatment Coordinator

Join to apply for the Treatment Coordinator role at Dental Excellence Group
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Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry.

The practice has six core values: teamwork, patients first, kindness and compassion, doing the right thing, being your best, and making every minute count, driving performance and efficiency.

The treatment coordinator reports to the Business Team Lead. The mission is to help facilitate patient understanding of the treatment needed as well as act as a patient advocate to help make treatment affordable. The coordinator is accountable for creating a relationship with patients, scheduling appointments, and following up with unscheduled treatment. They must be knowledgeable about dentistry and work with the doctor and patient to make the right treatment decision.

• Doctor production
• Treatment acceptance percentage

• Attain and maintain Five-Star Certification to qualify for handling new patient phone calls
• Manage the complete new patient process, ensuring a smooth and positive experience
• Take diagnostic x-rays and utilize intra‑oral photography equipment, as needed
• Provide patient education and clearly present recommended treatment plans
• Understand patient insurance benefits and assist patients in maximizing coverage, including performing insurance benefit checks
• Deliver financial presentations for proposed treatment, outlining payment options and securing financial arrangements
• Demonstrate strong knowledge of available financial options and guide patients in selecting appropriate solutions
• Follow established protocols for managing and scheduling unscheduled appointments
• Compile and report required performance metrics to the Practice Administrator
• Explain, promote, and uphold practice payment policies and procedures
• Collaborate with and support business team members with administrative or operational tasks as needed

• Strong First‑Impression Skills
• Customer Focus
• Resourcefulness and Initiative
• Commitment to Excellence
• Adaptability
• Professional and Personable Demeanor
• Effective Stress Management
• Active Listening Skills
• High Ethical Standards and Integrity
• Appropriate Assertiveness
• Self‑Awareness and Openness to Feedback
• Collaborative Team Player
• Enthusiasm and Passion for the Role

• Previous experience in a dental or medical office preferred
• Familiarity with treatment coordination or patient‑facing administrative roles
• Ability to take x‑rays (x‑ray certification required or ability to obtain)
• Strong understanding of dental insurance benefits or willingness to learn
• Ability to confidently discuss financial options and present treatment plans
• Comfortable handling payments, financial arrangements, and sensitive patient information
• Strong communication skills (oral and written)
• Proficiency with dental practice software or ability to learn quickly
• Ability to manage multiple tasks in a fast‑paced environment
• High attention to detail and accuracy in documentation
• Professional, friendly, and patient‑centered demeanor
• Dependability, punctuality, and strong organizational skills

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care

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