Concierge Services Coordinator; Christ Hospital

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Join to apply for the Concierge Services Coordinator (Christ Hospital) role at Northeast Ohio Medical University (NEOMED)

Position Type: Admin/Professional

Department: Office of SVP for Academic Affairs

Full or Part Time: Full Time

Pay Grade: MN8

Summary

This position will be located at:

The Christ Hospital

2139 Auburn Ave.

Cincinnati, OH 45219

Serve as the primary liaison and “one stop” support resource at Christ Hospital for NEOMED faculty, staff, and students. Responsibilities include relationship building, faculty support, event and communication coordination, student support, academic and curriculum administrative support and requires continuous engagement to ensure a high-quality, supportive student and faculty experience.

Principal Functional Responsibilities

Faculty Support: Interact professionally with healthcare practitioners, faculty, public, and students to create a favorable impression of NEOMED. Work collaboratively with Christ Hospital staff to enhance relationships between Christ Hospital and NEOMED. Facilitate faculty and resident onboarding as required. Assist Christ Hospital medical staff and residents with completing faculty appointment applications and processing. Assist Christ Hospital medical staff and residents with CV creation.

Prepare and submit required documents to create email accounts, provide access to NEOMED faculty development programs, OhioLINK services, the NEOMED Faculty Information System, ongoing VITALS presentations, and university updates. Assist faculty as required accessing and utilizing these services. Educate faculty about the Master Teacher Guild and assist qualifying faculty with applying for membership. Advertise and provide faculty notification about university events, including but not limited to VITALS, university updates, scholarly presentations, faculty meetings, commencement, Celebration of Health Professions Education, and other similar events.

Assist faculty as required with accessing, attending, and participating. Assist faculty, as required, with virtual consultations with the Institute for Teaching Excellence. Assist faculty with any required NEOMED administrative or academic activities, including but not limited to faculty reappointments, research presentations or publications, conference registrations, required training, etc. Conduct daily walk-arounds to meet physicians and faculty, meet new staff, educate Christ Hospital medical staff and support staff about NEOMED, offer assistance as requested or required.

Student Support: Work closely with the colleges to prepare for new students participating in clerkships or other research or educational experiences duct orientation and onboarding of all NEOMED students coming to Christ Hospital. Function as the onsite “one stop” resource and support for NEOMED students for all student support services. Assist colleges with providing any academic activities for students (career counselling, etc).

Assist students, as required, with arranging lodging, transportation, other required health and safety requirements. Connect students, as required, with student services at NEOMED for healthcare, mental health services, or other required services. Function as the onsite Curriculum Coordinator for the colleges to assist faculty with student evaluations and other required activities to ensure on-time submission, ensure didactic lectures are prepared, loaded, and ready.

Work closely with the clerkship directors to provide any academic support as required. Collaborate with the colleges, specifically with the College of Medicine Office of Medical Education to start, to assure compliance with all relevant LCME requirements, including mid-clerkship feedback, grading timeliness, and faculty observation of student history, physical examination, and other clinical skills. Coordinate and maintain curricular content in LMS or designated software for assigned courses,…