Success Coach

Location: Westerville

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. Otterbein University is in search of a Success Coach. Under the direct supervision of the Assistant Director of Retention, the Success Coach is responsible for providing academic and overall support for a select group of Otterbein students as a primary retention strategy. As Academic Affairs' centralized unit for academic success, SSCD is committed to diversity, equity, inclusion, and access, offering a variety of services to meet students where they are and provide them the support they need to attain their academic goals.

This is a 3/4 time, 30 hours per week, 52 weeks per year position. ESSENTIAL DUTIES AND RESPONSIBILITIES (Include The Following):

• Develop relationships and provide a case management support approach to a cohort of students identified as at-risk s includes meeting regularly with the students throughout the term and providing guidance and support to navigate and overcome academic and non-academic barriers to their success.
• Serve as the lead contact on all concern alerts related to the coach's student cohort. Concern alerts include, but are not limited to:
  Cardinal Concerns, Early Academic Alerts, individual faculty/staff outreach.
• Share relevant information related to student concerns with the SSCD retention team, Academic Support Center, Student Affairs/athletics and relevant Otterbein staff through the pre-existing reporting systems.
• Understand and communicate relevant academic policies to students.
• Meet weekly with all students in the coach's student cohort and provide the necessary follow-up with the student, faculty, and support offices after each meeting. Maintain accurate documentation of all meetings and communication.
• Provide individual academic and personal support to each student in the cohort.
• Assists students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success; works with students to learn strong time management and organization skills; motivates students to practice self-regulation and take ownership of their academic success.
• Helps students in identifying, developing and implementing learning strategies and study skills specific to course materials.
• Support the Assistant Director of Retention with the development and implementation of retention programs on campus, including but not limited to: RISE, Orientation, probation mentoring, etc.
• Serves on a designated retention team with representatives from SSCD, ASC, Student Affairs and the Counseling Center.
• Manage confidential information with discretion and professionalism.
• Assist with the development and implementation of assessment strategies surrounding retention and support programs.
• Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE:

• Bachelor's degree required.
• Experience in higher education, or social work, preferably working with direct student support.
• Proficiency with personal computers, related hardware/software.
• Experience with database management and career services-related software.

LANGUAGE

SKILLS:

Must demonstrate excellent verbal and written English skills including grammar. MATHEMATICAL

SKILLS:

Must be competent in general math. TECHNICAL

SKILLS:

Knowledge of general office procedures. Must take pride in and be thorough in quality of work produced; possess strong interpersonal skills, must be able to use general office equipment including office PC, copier, telephone, facsimile machine, etc. REASONING ABILITY:
Must possess excellent attention to details; must be a team player and interact collegially with co-workers and other constituencies. Must possess excellent customer service skills. Must possess strong organizational skills. Ability to exercise initiative and independent judgment in unusual or new situations. Must be able to work independently and must retain confidential…