Student Liaison, TRIO Student Support Services

Department: TRIO SSS East

Location: Eastern Campus

Recruitment Type: External/Internal

Requisition :req
7478

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Standard College

Hours:

M-F 8:30 am-5:00 pm

Number of Openings: 1

Provides personal, academic, and career advising to potential and current program participants/ students. Conducts individual and group workshops. Collaborates with faculty and staff to ensure optimum support. Generates and coordinates outreach activities.

• Provides academic, career, and personal advising to potential and current program participants/students
• Assists with identifying and selecting new participants
• Develops Educational Plans, monitors participants’ progress, refers participants to counseling as needed
• Assists students with completing financial aid and scholarship applications, writing essays, and forming attainable academic and career plans
• Maintains accurate and timely documentation of all necessary data to ensure compliance with the U.S. Department of Education
• Conducts individual and group program-engagement sessions
• Meets regularly with staff for participant and program evaluations
• Meets with faculty regarding participants’ progress and course content/material, as needed
• Works collaboratively with the Student Counseling department to ensure attentive and efficient student referrals when needed
• Assists with the development of the departmental newsletters and other correspondence as needed
• May attend College-wide meetings, workshops, and conferences as directed
• Assists with metric tracking and report preparation
• Performs other duties as assigned

• Master’s Degree in a related field
• Minimum of two years of demonstrated experience advising, counseling, and/or teaching under-prepared students
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

• Possesses excellent written, verbal and interpersonal communication skills
• Possesses strong organizational and time-management skills
• Works accurately with great attention to detail
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
• Possesses sound understanding of the needs of community
• Ability to work well with faculty, staff, and administrators
• Possesses willingness and ability to work occasional evenings and weekends as needed
• Ability to enter, monitor and interpret student data accurately
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to effectively complete work assignments independently
• Possesses working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
• Demonstrated basic project management skills
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and Power Point
• Demonstrated basic Blackboard skills (or equivalent program)
• Demonstrated basic BANNER system skills (or equivalent program)
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Sensitivity to appropriately respond to the needs of students and the community.

• Customer Service
• Results Focus